Assistant Front Office Manager

Job Description

Job Description

Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

Provide ongoing training and support to front desk agents.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

What You’ll Do:

• Support the General Manager in overseeing daily operations and ensuring the restaurant runs smoothly.

• Assist with hiring, onboarding, and training new team members to set them up for success.

• Lead by example—deliver excellent guest service and foster a positive, team-first environment.

• Help manage scheduling, shift planning, and labor efficiency.

• Monitor inventory, order supplies, and control costs to meet financial goals.

• Step in to resolve guest concerns and maintain high service standards.

• Keep the team motivated, informed, and accountable during every shift.

What We’re Looking For:

• 1+ years of restaurant experience preferred, especially in a supervisory or leadership role.

• Strong leadership, communication, and decision-making skills.

• A hands-on, lead-from-the-front mentality.

• Ability to thrive in a fast-paced environment while keeping cool under pressure.

• A passion for hospitality, teamwork, and great food.

Why You’ll Love Working Here:

• A supportive team and a fun, high-energy work culture.

• Competitive pay and leadership growth opportunities.

• Flexible scheduling that works with your life.

• Real potential to advance into a General Manager role.

If you’re ready to grow your leadership skills, make an impact, and be part of something great, apply today!