Service Advisor

Automotive Service Advisor

Big O Tires is hiring an experienced Automotive Service Advisor who's ready to take their performance and income to the next level. If you have experience at the counter and are looking for a high volume shop with consistent traffic, real opportunity, and a clear path to increase your income, this is a strong fit.

This is a customer-facing sales and service role. You will:

• Guide customers through their service experience
• Identify needs beyond the initial visit
• Present tire, alignment, and maintenance solutions
• Build trust while confidently recommending what the vehicle needs

If you like staying busy, taking ownership, and seeing your effort turn into results, this role will fit you well.

What success looks like:

• Strong sales per vehicle
• Consistent tire and alignment recommendations
• Ability to turn inspections into approved work
• Clear, professional communication with customers
• Taking ownership of your performance and growth

You don't have to be perfect, but you do need to be willing to learn, improve, and execute consistently.

What we provide:

• High daily car count with steady opportunity to earn
• Proven systems for inspections, recommendations, and workflow
• A team environment focused on execution and support
• Leadership that will coach and help you grow

You won't be left guessing. We'll give you the structure to succeed.

Responsibilities:

• Greet customers promptly and set clear expectations
• Listen to concerns and identify additional needs
• Present recommendations using digital inspections
• Provide accurate estimates and gain approvals
• Communicate throughout the service process
• Follow up and build long-term customer relationships
• Maintain a clean and professional front counter
• Support team operations as needed

Qualifications:

• 3+ years of automotive service advisor or sales experience preferred
• Strong communication and customer service skills
• Basic knowledge of tires, alignments, and maintenance services
• Organized, reliable, and self-motivated
• Professional appearance and attitude

Schedule:

• Full time, 40 to 50 hours per week
• One consistent weekday off
• Closed Sundays every week
• Fast paced, team oriented environment

We believe in working hard while also maintaining a schedule that allows for consistency and time outside of work.

Compensation & benefits:

• Competitive base pay plus performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Strong earning potential for high performers
• Year end bonus opportunities and rewards for top performers

If you're looking for a place where you can grow, perform, and be rewarded for it, we'd like to talk with you. Compensation: $80,000.00 - $120,000.00 per year.

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.