Care Coordinator - Full Time - Triage

Care Coordinator - Full Time

Triage, Whatcom Crisis Triage Center | 400-21350
Full-Time - 40 Hours/Week (Mon-Fri 8:00am-4:30pm)
Wage: $28.13 to $42.45 DOE
Union: Yes
About the Role

The Care Coordinator plays a vital role in supporting an integrated, whole-person approach to health and wellness for individuals served at the Whatcom Crisis Triage Center. This position provides case management, treatment planning, and care coordination services to ensure that clients receive the resources and support they need during and after their time in the triage program.

The Care Coordinator works collaboratively as part of a multidisciplinary treatment team, maintaining close coordination with clinical, psychiatric, and community partners to promote recovery and continuity of care.
Key Responsibilities

• Evaluate treatment plans and goals with clients and monitor progress throughout care.
• Coordinate care and collaborate with outpatient psychiatric and counseling services, emergency services, and other team members.
• Connect clients with appropriate community resources and supports for after discharge from triage.
• Make referrals for auxiliary services such as substance use treatment when clinically indicated.
• Coordinate care with primary care and other professionals, as well as natural supports, to ensure holistic client care.
• Conduct follow-up phone calls to check on client progress post-discharge.
• Attend community-based and multi-system meetings as needed for care coordination.
• Maintain accurate and timely documentation in accordance with agency and regulatory standards.
• Meet or exceed established key performance and response time expectations.
• Participate in supervision and team meetings.
• Maintain compliance with all required trainings and certifications.
• Uphold ethical standards and confidentiality in accordance with Compass Health's HIPAA and policy requirements.
• Demonstrate respect for diversity, cultural sensitivity, and trauma-informed care.
• Support Compass Health's Strategic Intention, Core Values, and Core Competencies.

What You Bring

• BA/BS/BSW in a Behavioral Science-related field.
• Experience in care coordination or case management preferred.
• Knowledge or interest in Evidence-Based Practices.
• Must submit an Agency Affiliated Counselor application upon hire if not already licensed or associate licensed through WA DOH.
• Current First Aid & CPR certification (or ability to obtain within 90 days).
• Valid WA State Driver's License, vehicle, and insurance.
• Bilingual/bicultural candidates encouraged to apply.

Skills & Abilities

• Trained or willing to be trained in Non-Violent Crisis Intervention.
• Ability to work effectively with individuals with complex and multi-system needs.
• Positive, solution-focused demeanor when addressing challenges.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication skills.
• General computer proficiency, including familiarity with electronic medical record (EMR) systems.
• Ability to pass pre-employment background check.

What We Offer

(benefits pro-rated for part-time employees)

• Medical, dental, and vision insurance at NO COST to full-time employees.
• 16 days of paid vacation in the first year.
• 12 sick days, including a wellness day.
• 13 paid holidays (11 standard + 2 personal choice).
• $500 in professional development funds annually.
• Up to 5 days of paid education leave.
• 403(b) retirement plan with up to 2% company match after one year.
• And much more!

That's over 45 paid days off in your first year!
Physical Demands / Work Environment

The position is based in a clinical office environment. The employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level in the environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Compass Health

Compass Health is Northwest Washington's behavioral healthcare leader. For more than 110 years, we've provided compassionate and innovative care to children, families, and adults across Snohomish, Skagit, Island, San Juan, and Whatcom counties. Our services span outpatient treatment, crisis response, inpatient care, supportive housing, and more.

Learn more: Compassh.org
Equal Opportunity

Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.