Client Onboarding Specialist

Company Culture A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. We would love for you to explore what is possible at HUB International. Role Summary We currently have an opportunity for an Operations Associate to join our RPW team. Role Summary We are seeking a detail-oriented operations professional to manage new client account review and approval as part of our client onboarding process. This role ensures all new account documentation is complete, accurate, and meets firm and regulatory standards before accounts are activated — serving as a key quality control function within the operations team. Key Responsibilities Review new client account documentation for completeness and adherence to firm policies and regulatory requirements Serve as an authorized approver for new account onboarding Identify and resolve documentation deficiencies in coordination with advisors and client service staff Maintain accurate records in accordance with RIA recordkeeping standards Escalate issues to compliance as appropriate Support continuous improvement of onboarding workflows and documentation standards Qualifications 2+ years of experience in RIA or financial services operations Series 65 or Series 66 license strongly preferred Familiarity with investment advisory agreements, custodial account documentation, and suitability requirements High attention to detail with ability to manage volume while maintaining accuracy Strong communication skills for cross-functional coordination with advisors and compliance Preferred Experience Prior experience in a new account review or onboarding approval capacity Experience with major custodial platforms (e.g., Schwab, Fidelity, LPL Financial) Familiarity with TAMPs (e.g., Envestnet, SEI, AssetMark, Orion Portfolio Solutions) Proficiency with Orion, Dispatch, and Microsoft Dynamics CRM What We Offer You Medical, Dental, Vision, and Prescription Drug Coverage Health Plan Reimbursement Program Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) 401(k) Savings Plan Life and Disability Plans Long-Term Care Employee Assistance Program (EAP) Comprehensive Wellness Program Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance Low-Cost Loan Program and Student Loan Resources Vacation, Holiday, Sick, and Personal Time Off Flexible Work Arrangements Dress for Your Day Policy Comprehensive Onboarding and Continuing Education Benefits you may enjoy as part of the HUB International team: Medical, Dental, Vision, and Prescription Drug Coverage, Health Plan Reimbursement Program, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), 401(k) Savings Plan, Life and Disability Plans, Long-Term Care, Employee Assistance Program (EAP), Comprehensive Wellness Program, Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance, Low-Cost Loan Program and Student Loan Resources, Vacation, Holiday, Sick, and Personal Time Off, Flexible Work Arrangements, Dress for Your Day Policy, Comprehensive Onboarding and Continuing Education. We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements. Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans. Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance. A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career. The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. Salary The expected salary range for this position is $35.89 an hour to $41.02 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Equal Employment Opportunity and Reasonable Accommodations Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information. #J-18808-Ljbffr 50193 RPW Solutions, LLC