Member Team Lead

Responsibilities Assist management with the supervision of associates in the assigned area of responsibility by: Assigning duties to associates Communicating goals and feedback Training associates on processes and procedures Providing direction and guidance on member service approaches and techniques to resolve member complaints and issues according to company guidelines Ensuring compliance with company policies and procedures Supporting the Open Door Policy Participating in recruiting, hiring, scheduling, coaching, and evaluating associates Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam’s Club products and services. Provide and ensure member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support regarding self-service technology, assisting members with transactions using registers or self-checkout areas, and ensuring club pick-up orders are filled. Oversee the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. Complete accounting records, file transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers, and maintaining confidentiality and accuracy of financial and personal information. Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating their application; implementing related action plans; and assisting management with correcting ethical and compliance issues and problems. Lead and participate in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to new challenges. Support a culture of inclusion and integrity by respecting individual differences in people, cultures, ideas, and experiences; building trusting relationships; communicating with impact, energy, and positivity; mentoring others; and contributing to building a workplace that supports and connects associates. Act with integrity by maintaining and promoting the highest standards of ethical compliance, supporting Walmart’s regenerative company goals, acting in a selfless manner, and consistently demonstrating humility, self-awareness, honesty, fairness, and transparency. Serve customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering the impact of work on team and stakeholder delivery. Strive for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and embracing new technologies and skills. Qualifications Minimum Qualifications: 6 months retail experience, including operating front-end equipment (e.g., cash register) 6 months customer service experience Must be 18 years of age or older Preferred Qualifications: Leading a front-end team Experience supervising, including hiring, evaluating, mentoring, developing, and managing workload of others Benefits Competitive pay with performance-based bonuses, and other benefits include: Health benefits: medical, vision, and dental coverage Financial benefits: 401(k), stock purchase plan, and company-paid life insurance Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO or PPTO applied to vacation, sick leave, holidays, or other purposes (meeting or exceeding applicable laws) Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U: a paid education benefit program covering tuition, books, and fees for full-time and part-time associates Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. Hourly wage range: $21.00 to $29.00. Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Location 2500 MOUNTAINEER BLVD, SOUTH CHARLESTON, WV 25309-9438, United States of America. EEO Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr