Ophthalmic Assistant

Ophthalmic Assistant Position at Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join our team at our new Weymouth location! We're excited to be opening a brand-new office in Weymouth and are looking for dedicated team members to help us launch this location successfully. Prior to the office opening, candidates must be willing to complete training at other nearby sites. This is a unique opportunity to join a growing team, contribute to the success of a new practice, and make a meaningful impact on patient care from day one.

About the Role

We are seeking both new and experienced ophthalmic assistants to join our team. Certified and uncertified candidates are encouraged to apply! Whether you are looking to begin a career in Ophthalmology or build upon existing experience, our team is committed to providing the training, mentorship, and support needed for long-term success. As an Ophthalmic Assistant, you will play an important role in the patient experience by gathering and documenting clinical information, assisting providers with examinations and procedures, and helping to ensure efficient patient flow throughout the practice. Working closely with our Ophthalmologists and clinical team, you will help support the diagnosis, treatment, and ongoing management of a wide variety of ocular conditions. This role offers an excellent opportunity to develop specialized clinical skills in a highly respected and rewarding field while working in a collaborative, patient-centered environment.

What We're Looking For

Successful candidates are: eager to learn and grow within a specialized healthcare field, passionate about delivering exceptional patient care and service, strong communicators who enjoy building relationships with patients and colleagues, detail-oriented and committed to maintaining accurate clinical documentation, organized, adaptable, and able to thrive in a fast-paced environment, team players who are motivated to contribute to a positive workplace culture. Previous ophthalmology experience is welcomed but not required for candidates with a strong interest in learning and developing within the specialty.

Training & Scheduling Information

To ensure a successful onboarding experience, the first 2–3 months of training may take place at our Boston locations and may include supporting other locations as needed prior to the Weymouth site becoming fully operational. Following the opening of the Weymouth office, occasional coverage at other locations may be required based on operational needs. Hours are assigned based on clinical and operational needs, as well as staff availability, and may vary. Typical shifts may include, but are not limited to: 7:45 AM – 4:15 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Knowledge, Skills and Abilities: Basic knowledge of ocular terminology, anatomy, and physiology of the eye, ocular diseases and disorders, ophthalmic procedures, and pharmacology. Proficient in interpersonal and customer service skills to effectively work with patients and families. Demonstrates the knowledge and skills necessary to provide services appropriate to the patients' age, mental and physical needs. Excellent written and verbal communication skills. Ability to prioritize and adapt to changes in fast-paced, high-volume clinics. Ability to work independently and effectively with members of the care team. Excellent problem-solving skills and ability to make decisions based on the role's scope of practice. Proficient with computers and Microsoft Office Suite.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.