Case Manager - Scatter Site

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

• Provide direct care management services (on-site and in the field). Care management services will include but not limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant. Provide back-up coverage for other Care Managers when needed.
• Care Manager will be required to have frequent contact with families, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts.
• Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Utilize electronic health record. Maintain accurate and up-to-date participant files/charts.
• Coordinate and document clinical care management and psychosocial services while also documenting the overall effectiveness of the care management services provided. Care Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
• Serve as a liaison between families and community providers.
• Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with the Child Development Specialist and Workforce Opportunities on creating individualized service plans addressing the family’s goals.
• Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and/or inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate landlord-tenant disputes that threaten housing stability.
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness
• Provide crisis intervention as needed.
• Provide all services in a manner that respects cultural differences amongst tenants.
• Attends and participate in weekly supervision regularly, program meetings, agency and/or funder trainings.
• Conduct regular community resource development in order to enhance and expand program linkages.
• Assist families with budgeting, financial counseling regarding rent arrears, providing ADL training as needed.
• Carry out other duties as assigned by leadership.
• Field work can account for 85% of your time.

• A Bachelor’s degree in a childhood related field, such as psychology, child development or social work or human services related field.
• At least two years of experience working with persons with severe mental illness.
• At least two years of experience working with children with development needs.
• An understanding of working with homeless population.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing.
• Candidate must be a self-starter with the skills and energy to work within the community.
• Familiarity with Foothold Technology AWARDS a plus
• Bilingual Spanish/English, preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• Care Manager is regularly required to, type, use hands and fingers, reach with hands and arm. The Care Manager is regularly required to walk, stoop, and kneel. The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Care Manager is required to lift items less than 5 pounds. The Care Manager is regularly required to move throughout the NYC while carrying out job duties.