Application Analyst

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $120,000.00/yr Head of Practice - USA Application Analyst | Law Firm | Remote (States listed below) | $100k-$125k *This role requires someone to be in one of the following States: TX, IL, CO, CA, MN, NY, MO, FL, WA, TN, NV, WY or the DC-Metro area* Are you a dynamic and experienced Application Support professional looking to take the next step in your career? We’re seeking a Senior Analyst, Application Support to join our high-performing team. If you have a passion for problem-solving, a strong technical background, and the ability to engage effectively with senior stakeholders, we want to hear from you! About the Role As a Senior Analyst, you will play a pivotal role in ensuring the stability and performance of our applications. You'll work within an ITIL framework, collaborating with global teams to provide seamless support for our international user base. Your technical expertise and analytical mindset will be key to resolving complex issues and driving continuous improvement. We value a healthy work-life balance, but occasional flexibility may be required, including working outside regular hours to ensure our systems and users are fully supported. What You’ll Do: Take ownership of 3rd line support incidents and provide support for 1st line issues when needed Troubleshoot and resolve technical issues, working end-to-end through the incident lifecycle Collaborate with internal teams and external vendors to resolve complex issues Act as the go-to expert for products and features under your care Lead major upgrades and production changes, often outside of regular business hours Identify and resolve performance bottlenecks to optimize system performance Maintain data processing and system feeds, ensuring end-to-end process integrity Drive improvements in system manageability, supportability, and performance Contribute to Disaster Recovery (DR) and Business Continuity Plan (BCP) readiness Create and maintain technical documentation and knowledge base articles Mentor and support 1st and 2nd line team members in their technical growth What We’re Looking For: Proven experience in an Application Support role at a senior level Strong troubleshooting and problem-solving skills with a proactive mindset Ability to engage professionally with senior stakeholders and manage escalations effectively Familiarity with ITIL frameworks and incident management processes Experience with system upgrades, data processing, and performance monitoring Ability to work flexibly, including occasional after-hours support Strong communication skills and a collaborative team player Why Join Us? Be part of a global team with exposure to international projects Opportunity to grow and develop your skills in a supportive environment A balanced work-life culture with flexibility when needed A chance to lead and shape the future of our application support strategy Ready to make an impact? Apply today and take the next step in your career as a Senior Analyst, Application Support! Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr