Telephone Operator

Insight Global Health is looking for a Telephone Operator for an enterprise healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main number 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members, so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a "voice with a smile". He/She will be responsible for operating telephone switchboards dial or press buttons to make connections. They will respond to directory assistance inquiries by locating the appropriate department, individual or service and handling all patient information requests. . He/She will respond to all clinical and non-clinical emergencies such as trauma Level 1 & 2, RRT, CPA, Stroke, STEMI, Surgical Airway, Fire Safety Alert, Infant Pediatric Security Alert, Immediate Evacuation, Active Shooter, etc. It's important they monitor the New York City Hospital Radio for major response notifications and relay the reported incident to the EM+ER team and AOC. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & Experience • 1+ year as a Telephone Operator for an enterprise level company • Proven ability to handle high volume of calls efficiently • Excellent telephone communications and customer service skills • Demonstrate a strong knowledge of Microsoft Windows based applications • Excellent customer service/ability to interact with clients Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.