Flight and Ambulance Operations Control Specialist

Job Description: The Operations Control Specialist oversees the execution of flight operations by exercising operational control in line with Federal Aviation Administration, (FAA) Part 135 requirements. It monitors flights, ensures regulatory compliance, communicates with flight crews, and documents operational decisions. This position provides critical support and guidance and ensures safe and compliant flight operations while effectively coordinating with internal and external stakeholders. Essential Functions Monitors active flights to ensure safe and compliant operations in accordance with FAA Part 135 regulations and company policies. Exercises operational control, including the authority to initiate, continue, divert, or terminate flights as necessary. Maintains real-time communication with flight crews, dispatchers, maintenance personnel, and other stakeholders to ensure coordinated operations. Continuously assesses weather conditions and update flight crews on potential hazards or necessary deviations from planned routes. Reviews flight plans, weight and balance calculations, and other critical documentation to verify compliance and accuracy. Maintains accurate and thorough records of all operational control decisions, flight activities, crew assignments, and deviations. Assists in emergency response coordination, including activation of emergency protocols and communication with relevant agencies. Conducts post-flight reviews to ensure documentation is complete and accurate Participates in training, evaluations, and ongoing professional development to maintain operational control proficiency. Stays current with changes in FAA regulations, company procedures, and industry best practices to ensure compliance. Skills Regulatory compliance Communication Organizational skills Problem-solving Decision-making Time management Attention to detail Adaptability Operational oversight Minimum Qualifications Demonstrated experience in an aviation, military aircraft operations, or dispatch center related field (e.g. pilot license, flight dispatcher, aviation communications specialist, 911 dispatch, Air Traffic Control, etc.) Intermediate computer proficiency Excellent communications skills Preferred Qualifications Two years’ experience in an aviation, military aircraft operations, or dispatch center related field (e.g. pilot license, flight dispatcher, aviation communications specialist, 911 dispatch, Air Traffic Control, etc.) Helicopter Air Ambulance Pilot experience Demonstrated knowledge of FAA Part 135 regulations and operational control responsibilities Previous experience in an Operational Control Center (OCC) or Part 135 environment Demonstrated familiarity with flight tracking and communication systems (e.g., Flight Vector, ADS-B, etc.) Additional certifications in aviation safety or operations management Experience working with emergency response procedures and safety management systems (SMS) Physical Requirements Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Ability to sit for extended periods while monitoring flight operations and communicating with crews Capability to work in a high-stress environment and make critical decisions in real-time Must be able to occasionally lift up to 25 pounds, such as moving records or training materials Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 36 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $26.41 - $40.22 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!