Assistant Front Office Manager

Responsibilities Responsible for short and long‑term planning and the management of the hotel's front office operations Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans Coach and counsel employees to reflect Hyatt Service Standards and Procedures Perform all tasks of a front office staff member as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Maintain information on prices, rates, specials, packages, programs, etc. while ensuring all staff are trained in all areas Analyze, investigate and resolve guest complaints Create expectations, lead people, manage processes and hold people accountable for the agreed‑upon activities and timetables Benefits Discounted & Complimentary hotel room nights Earned Wage Access & Daily Pay available Floating Holiday available upon hire Enjoy complimentary meals in our colleague cafe for every shift worked Medical, Dental, Vision Insurance – Full‑time colleagues can enroll after just 30 days 401K retirement savings plan and company match Up to $1,000 in educational assistance per year Opportunities to work and visit Hyatt Hotels and Resorts around the world Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds At least 1 year of progressive management experience with the Rooms Division Service oriented style with professional presentation skills Hotel/Hospitality degree a plus Must possess the following strengths: high energy, entrepreneurial spirit motivational leader effective communicator effective in providing exceptional customer service ability to improve the bottom line Clear and concise written and verbal communication skills Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills #J-18808-Ljbffr Hyatt Hotels Corporation