Senior Account Manager - HYBRID

Senior Customer Care Account Manager

Culligan Quench is seeking a HYBRID - Senior Customer Care Account Manager local to either King of Prussia, PA or Grapevine, TX.

The Senior Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.

Position is full time and salaried: Base salary is $50,000 annually

Essential Functions

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

Qualifications

• Proven account management experience supporting customers and sales team.
• Strong analytical skills and the ability to solve complex customer issues.
• Ability to work independently and follow procedures/policies.
• Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
• Strong communication skills with internal cross functional teams and external customers.
• Experience in delivering client-focused solutions based on customer needs.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Experience with KPI's and reporting.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
• Excellent verbal and written communications skills.
• Bachelor's Degree preferred.

Role Highlights

• Career progression opportunities
• Hybrid work model: Remote work 1-2 days a week, In office 3-4 days a week

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Paid Time Off

$50,000 - $50,000 a year

Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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Official emails are from our domain. Our approved emails will come from @quenchwater.com.

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Equal Opportunity Employer

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