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Customer Service Representative

Accede Solutions Inc (accedesolution.com)

Job Description

Title: Customer Service Representative

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Duration: 12+ Month Contract to Hire

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Location: Tinley Park, IL

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Responsibilities:

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• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.

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• Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.

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• Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent

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• Other duties as assigned.

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Qualifications

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• High school diploma or equivalent, such as GED, required.

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• Strong written and oral communication skills

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• Clear speech and pleasant phone demeanor

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• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

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• Knowledge of Trapeze Software and Genesys phone system is a plus

Vacancy posted 2 days ago
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