Patient Access & Referral Specialist - Queen Emma Clinic (Full-Time, 40 Hours, Day Shift)

RESPONSIBILITIES

I. JOB SUMMARY:

• Provides patient access services and coordinates referral workflows and utilization tracking. Performs scheduling, registration, insurance verification, and financial counseling while coordinating referral workflows and prior authorizations.

II. TYPICAL PHYSICAL DEMANDS:

A. ESSENTIAL FUNCTIONS

• Seeing. Hearing. Speaking. Finger dexterity.

B. MANUAL MATERIAL HANDLING

• Infrequent: N/A
• Occasional: N/A
• Frequent: N/A
• Constant: N/A

C. NON-MANUAL MATERIAL HANDLING

• Infrequent: Walk. Stoop/Bend. Reach: shoulder level.
• Occasional: N/A
• Frequent: Sit.
• Constant: N/A

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION:

• High School diploma or equivalent.
• Associate's degree or bachelor's degree preferred.

B. CERTIFICATION AND LICENSURE:

• No certification and/or licensure requirement.

C. EXPERIENCE:

• One (1) year experience in a health care setting in registration, scheduling, or referral coordination.
• Experience with EMRs (preferably Epic), insurance verification tools, and utilization review processes.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast paced, patient centered ambulatory environment.
• Knowledge of CPT, ICD-10 coding, and medical terminology preferred.

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.

Compassion guides our actions

Aloha inspires us in all that we do

Respect and understanding are essential for the dignity of all

Excellence is our quest