AR Staff Accountant

About us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

About This Role

Kenect is seeking an Accountant, Order-to-Cash to own the daily execution of our customer cash receipts, collections, and accounts receivable operations. This role consolidates two previously separate positions into a single owner inside the Accounting department, removing the handoff between collections and cash application and placing both inside the team that owns the underlying processes, systems, and controls.

This is a hands-on, in-office operational accounting role with real ownership. You will make sure cash comes in the door, gets applied correctly, and reconciles — and you will be the daily point of contact for customers carrying outstanding balances. You will own three recurring reconciliations, including the monthly AR subledger-to-general-ledger reconciliation, and publish daily collections reporting that is read by the executive team.

You will operate within delegated approval authority and escalate above it. Strategic collections initiatives — the customer payment portal, dunning configuration, and paywall enforcement — are owned and built at the manager level. You will execute within them, and your day-to-day insight will shape how they are designed.

What You Will Be Doing

Cash Receipts & Application — daily

• Process and deposit physical customer checks with complete supporting documentation

• Enter cash receipts and apply payments to the correct customer accounts

• Apply direct ACH payment entries in Salesforce

Collections & Past-Due Outreach — daily

• Proactively contact customers with past-due balances by email and phone, following the established escalation workflow

• Coordinate with customer accounting departments to clear payment blockers — missing invoice, awaiting purchase order, portal submission, pricing disputes

• Partner with Sales, Account Management, and Customer Success on accounts needing relationship-level intervention, and escalate accounts that require it

• Negotiate payment timing and payment plans within delegated authority; escalate anything beyond it

Payment Platform Monitoring & Disputes — daily and as needed

• Monitor Stripe for non-standard and incomplete transactions; investigate, flag, and resolve anomalies

• Research and respond to payment disputes and chargebacks within service-level expectations

Billing Adjustments & Credit Processing — as needed

• Prepare and process customer credit notes with appropriate support and approval

• Convert negative invoice lines into properly supported credit adjustments

OEM & Partner Billing Administration — monthly and ongoing

• Support monthly billing for assigned OEM and partner accounts

• Submit invoices through partner portals, track payment status, and follow up on remittance

• Maintain visibility on partner past-due balances and expected payment dates

• Commercial relationship ownership remains with Business Development; coordinate with the relationship owner on any issue requiring a commercial conversation

Reconciliations & Close Support — weekly and monthly

• Reconcile the accounts receivable subledger to the general ledger monthly, clearing reconciling items within the close window

• Reconcile undeposited funds and perform manual cash reconciliation weekly

• Reconcile the credit card clearing account weekly to ensure all transactions are properly recorded

• Self-resolve reconciling items within delegated limits and escalate anything larger

AR Reporting & Cash Forecast Input — daily and weekly

• Publish a daily past-due summary for leadership — segment splits, payment-method mix, named account status with current commentary, and OEM detail

• Maintain AR aging reports and dashboards; surface trends and exceptions rather than raw data

• Provide expected cash receipts timing to Finance as a recurring input to the company cash forecast, and flag anticipated write-offs where relevant. Finance owns the cash forecast

• Prepare weekly AR summary reporting for management

Systems & Data Integrity — daily

• Monitor and resolve Salesforce-to-Intacct sync errors to maintain data integrity between systems

• Execute within the dunning and payment-portal configurations maintained at the manager level; report defects and improvement opportunities

Process Improvement, Documentation & Project Support

• Author and maintain standard operating procedures for owned processes

• Identify bottlenecks in the daily cash and collections cycle and deliver adopted process improvements, including AI-assisted automation of recurring reporting

• Provide ad-hoc project support and general accounting assistance as assigned

Skills & Qualifications

• Experience: 1-3+ years of experience in accounts receivable, billing, or collections roles. Experience in a B2B SaaS or subscription-based business is a strong plus (understanding of recurring billing, invoices, and subscription lifecycles). Experience collecting past-due balances through OEM or large-partner payment portals is also a plus.

• Education: Bachelor's degree in finance, accounting, business, or a related field is preferred (or equivalent work experience in AR/collections).

• Accounting/Finance Skills: Solid understanding of accounts receivable processes and basic accounting principles. Able to read an aging report and identify priority items. Comfortable with financial data analysis and reporting on metrics like aging, DSO, collection efficiency, etc.

• Technical Skills: Proficient in Microsoft Excel. Experience with financial software such as Sage Intacct (or another ERP/accounting system) and Salesforce CRM (especially Salesforce Billing) is highly desirable. Experience with payment processing systems like Stripe and familiarity with automated dunning tools or payment portals will be beneficial. Ability to quickly learn new software is required.

• AI Proficiency: Proficient in using AI to think through and brainstorm on complex ideas and to complete tasks with efficiency and effectiveness, verifying output before it ships.

• **Communication & Interpersonal Skills: **Excellent written and verbal communication skills. Strong negotiation skills to work out payment solutions and the tact to maintain positive customer relationships while resolving delinquencies. Comfortable collaborating with internal teams – you'll be working daily with Sales reps, CSMs, and executives.

• Organizational Skills: Exceptionally detail-oriented and organized. Able to keep track of a large volume of accounts, follow a schedule for reminders, and update statuses regularly. Capable of creating structure and process where it may not exist.

• Initiative: Self-motivated and process-improvement minded. You're not afraid to suggest new ideas to improve efficiency (whether it's a new software tool or a tweak in the workflow). Willing to take ownership of projects like the payment portal rollout or integration of a paywall feature and see them through in collaboration with others.

• Professionalism: Positive attitude and customer-centric approach – you represent Kenect in financial matters, so professionalism is a must. Able to enforce policies (like payment terms or service hold for non-payment) firmly but fairly.

• Other: Ability to work on-site at our Pleasant Grove office four to five days a week — daily cash receipts and check deposits run through our on-site remote deposit capture, and this is a highly collaborative role.

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession

• See it, Solve it, Get it Done

• Build, Adapt, Win

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance

• Your birthday is a paid day off

• Onsite gym

• Breakroom full of snacks and drinks

• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.