Medical Interpreter Per Diem (Mien)

Medical Interpreter Position

This position provides oral interpretation services for non-English-speaking and limited English proficient (LEP) patients at UC Davis Health, facilitating effective communication between patients and healthcare providers to support access to high-quality, patient centered care.

Minimum Qualifications:

• Active Certification or Language Assessment: National Healthcare Interpreter Certification through CCHI or National Medical Interpreting Certification though NBCMI.
• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
• Must be fluent in English and target language(s).
• Knowledge of medical terminology in source and target languages.
• Skills to perform assigned work accurately, completely, and clearly with the greatest possible fidelity to the spirit and letter of the original communication.
• Ability to orally interpret information from the target language into English, and from English into the target language.
• Ability to interact with and relate to non-English speaking persons of any background and culture with enthusiasm, professionalism and empathy.
• Tact and diplomacy to effectively meet the communication needs of the general public, medical staff, community, governmental agencies and internal committees.
• Organizational skills to determine patient and workload priorities to enable completion of appointments and projects in a timely manner.
• Confidence to interact with various departments one on one, through the phone, via video, and in writing.
• Ability to write and print legibly to accomplish the documentation and administration tasks assigned to the job.
• Ability to read schedules, forms, brochures and computer printed information required to determine location of physicians, families, facilities, etc. and to disseminate this information as required.
• Ability and physical dexterity to use computer terminal equipment.

Preferred Qualifications:

• Active certification with the Commission for Certified Healthcare Interpreters (CCHI) or the National Board of Certified Medical Interpreters (NBCMI).
• Certification from an independent medical/healthcare interpreter school or program.
• Minimum of 6 months of dedicated medical/healthcare interpreter experience.
• Familiarity with the Medical Center or Health System setting.
• Familiarity with a call center environment or customer/patient access services.

Key Responsibilities:

• 90% - Oral Interpreting and Patient Services
• 10% - Record Keeping and Other Duties

Department Overview:

UC Davis Health Medical Interpreting Services provides comprehensive language access services, including on-site, telephone, and video interpretation, as well as written translation services, to ensure equitable access to healthcare for non-English-speaking, limited English proficient (LEP), and deaf or hard-of-hearing patients.