Customer Service Representative

Customer Service Representative

DEPARTMENT: BUSINESS INSURANCE

LOCATION: ANCHORAGE, ALASKA (ONSITE POSITION)

STATUS: NON-EXEMPT

SUMMARY:

As a Client Administrator the primary focus is to provide technical support to Client Executives and to clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and by the Director of Client Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process paperwork for new and renewal business to include:
• Prep Acord forms and other documents required for a submission.
• Maintain client level details in agency management system.
• Binders
• Management and production of renewal certificates
• Policies
• Invoices
• Finance agreements
• Endorsements
• Audits
• Perform account reconciliation.

With more experience:

• Assist in the processing of final audits.
• Become proficient in the use of technology systems, software, and tools such as ImageRight and Sagitta
• Establish and maintain positive and effective working relations with other associates and clients.

EDUCATION AND/OR EXPERIENCE:

• A high school diploma and 1-2 years insurance related experience or professional office experience.
• Obtain and maintain a valid Alaska Business Insurance License.
• Obtain a Surplus Lines License in the first 2 years.
• Achieve an AINS or INS Designation as well as have willingness to pursue continuing education in the form of insurance designations and professional development training.
• Must be proficient in Microsoft Office software (Word, Excel, and Outlook)
• Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.
• Strong oral and written communication skills and the ability to work with all levels of staff.
• Strong customer service orientation (internal customer focus).

VALUABLE BENEFITS:

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.