Senior Digital Paid Retail Media Manager

eady to take your career to the next level?S k a i is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!The S enio r Expert Services Manager is a senior practitioner and strategic advisor for Skai's enterprise retail media clients. You own the strategy, the performance and the outcome of an assigned book of accounts, from planning through hands-on execution, and you are the person clients rely on to make sense of a fragmented and fast-moving retail media landscape.The r o l e sits where deep channel expertise meets strategic consulting. The work is as much about asking the right question as running the right campaign: understanding what the client's business is actually trying to achieve, getting to the real cause of what the data is showing, and building a plan and a narrative the client can act on.Working w ith the Retail Media Expert Services Director, you will serve external clients and act as one of our retail media experts for the region, supporting internal stakeholders and helping shape where Skai's platform goes next.Duties an d Responsibilities:● Own the s t r ategy, performance and outcomes of an assigned book of enterprise retail media accounts● Plan, build and optimise campaigns hands-on across Amazon, Walmart, Instacart, Target, and other retail media networks, including day-to-day management as the account requires it● Investigate performance issues and opportunities, and bring recommendations clients act on● Advise seni or client stakeholders on media planning, budget allocation across networks, and retail media best practice● Lead QBRs a nd strategic reviews, and support the client services team on renewals, growth conversations and escalations● Build custo m analyses, reports and automations where the standard tools and templates fall short● Serve as th e retail media subject matter expert for the region, supporting internal stakeholders across the business● Mentor less experienced colleagues and contribute to team playbooks and process● Partner wit h product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunityPosition Requ i r o u t what you have done than how long you have been doing it, so the requirements below are written as evidence rather than years. Expect to speak to them concretely.Technical skills, r m ed ia ownership, as the senior owner a ccountable for strategy through execution rather than delivering someone else's plan.● Amazon and Walmart, f ull stack (search and DSP). Hands-on across Spons ored Products, Sponsored Brands, Sponsored Display, Amazon DSP, Walmart Connect sponsored search and Walmart DSP, plus Vendor Central, Seller Central and the 1P versus 3P distinction.● AMC beyond the out- of -the-box templates, used to answer questi ons standard reporting cannot, build custom audiences and analyses (for example incrementality or multi-touch attribution), and change what a client does next.● Analytical depth. R oo t-cause analysis r ather than surface reporting, and the judgement to tie metrics back to the client's actual business objectives rather than optimising to a dashboard.● Retail media ecosys te m fluency. How retailer economic s, onsite, offsite and DSP, 1P and 3P, and shopper marketing fit together, and why a tactic that works on one network fails on another.● Advanced use of gen er ative AI tools such as Claude to pro duce your own technical outputs, from reshaping data to reports, automations and custom agents. A software engineering background is not required.Ways of working, requ i r ed:● Strategic translation . T urning ambiguous client goals into strategy, plans and narratives clients can carry to their own leadership, built around Skai's technology and the right partners.● Stakeholder range. Cre d ib le from the analyst running day-to-day to the executive who owns the budget, within the same account.● Cross-functional operat io n. Fast-paced, matrixed envi ronments where delivery depends on teams that do not report to you.● Ownership and follow-th ro ugh. Takes problems to resolut ion rather than to the next person, picks up what is unowned, and does the right thing because it is right rather than because it was asked for.Strongly preferred:● Brea d t h across other reta i l m edia networks: Instacart, Target and Rounde l Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, Amazon Retail Ad Service. Breadth across several matters more to us than depth in any single one.● Agency-side background. Thi s is the most directly re levant experience for the role, though we welcome strong candidates from the brand, retailer and platform sides.● Coaching and informal leade rs hip. You have mentored or trained less experienced colleagues, or built playbooks and documentation that outlast your involvement, and you are interested in growing into people management.● Commercial exposure. Retent io n and growth of a bo ok of business, QBRs with economic buyers, scoping new work.● Total commerce context. Fam il iarity with how retail media sits alongside shopper marketing, trade budgets and joint business planning with retailers.● Skai, or a comparable retai l media or search management platform.● Collaborating with a global t eam, both locally and virtually. Location and travel● US-based Ability to travel u p to 10-15 %The salary range for this posit i o n is $95,000-105,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.More about Us:The company offers b e st-of-breed ad v e rtising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.Established in 2006, we are a thrivin g organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.At Skai we have comprehensive medical cov e r age, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai a great place to develop your potential, both professionally and personally. In addition, you will also receive: Dental and vision coverage Employee share op ions programGenerous paid f amily leave policyFlexible hyb rid working modelLife insurance a nd short/long term disability Professional growth stipendDiversity and incl usion programsOffice commut Volunteering and communit y opportunitiesEmplo yee Assistance ProgramCompany sponsored employee social eventsOffic e lunches and fully stocked kitchenEqual Employment Opportunity:Skai, Inc. is an e qual opportunity employer. We s trongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Skai