Head of Product, Conversations
Confidential
Head of Product, Conversations
About the Company
Popular provider of help desk software
Industry
Internet
Type
Privately Held, VC-backed
Founded
2011
Employees
51-200
Funding
$11-$25 million
Categories
- Information Technology & Services
- Technology
- Internet
- CRM
- Customer Service
- Customer Support Tools
- Group Email
- Finance
- Software
Specialties
- web applications
- cloud
- and help desk
- help desk
- customer support
- customer service
- shared inbox
- knowledge base
- live chat
- and customer experience
Business Classifications
- SAAS
- B2B
About the Role
The Company is seeking a Head of Product for its Conversations group, a pivotal role in the evolution of customer support software. The successful candidate will be responsible for the end-to-end management of the Conversations product group, which includes the Inbox and Copilot product lines. This role demands a strategic leader who can set the vision and roadmap, drive product monetization, and ensure the seamless integration of AI to enhance the customer experience. The Head of Product will be at the forefront of the company's mission to build AI that allows support professionals to focus more on the human side of customer interactions, while also being accountable for the revenue growth of the group. Applicants for the Head of Product role at the company should have a proven track record of owning and scaling core products, with a strong understanding of both the commercial and technical aspects. The ideal candidate will have experience in shipping AI-powered products, be adept at collaborating across different product surfaces, and have a keen focus on outcomes and product craft. The role requires a leader who is data-driven, technically fluent, and has a deep understanding of B2B SaaS. The Head of Product will also be expected to embody the company's values of being happy to help, prioritizing craft over convention, and fostering a culture of progress and ownership.
Hiring Manager Title
Chief Product Officer
Functions
- Product Management
$190k - $330k
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$275.9k - $370k
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- ...teamWe are building the future of teamwork at Atlassian, and our Product Counsel team is at the heart of that transformation. We... ...recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process,...Work at officeLocal areaFlexible hours
$7,000 per month
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- ...experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a... ...York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.The Head of Product Marketing will own the end-to-end strategy, operating...Full timeWork experience placementLocal area
$230k - $250k
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...leadership is also named to the Time AI 100. Learn more about the newest product launches from our Liftoff event. About the Team: People... ...across the ecosystem. About the Opportunity: As Head of Product Design, you will be one of our most important leaders...Flexible hours$204k - $255k
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