Customer Service and Operations Manager

Job Description

Job Description

Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.

Key Responsibilities

• Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel
• Oversee end-to-end order processing, including order entry, pricing verification, and invoicing
• Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery
• Act as the primary escalation point for customer issues and drive timely resolution
• Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving
• Review and manage inventory activities including adjustments, transfers, returns, and reconciliations
• Ensure accurate documentation and compliance with shipping, receiving, and billing processes
• Maintain and update inventory records and oversee year-end reconciliation efforts

Operations & Office Oversight

• Coordinate shipping and receiving processes, including documentation and inventory commitments
• Work within ERP systems for order management, inventory tracking, and reporting
• Approve vendor invoices and manage petty cash reconciliation
• Serve as ISO coordinator and support compliance-related initiatives
• Act as liaison with external partners such as warehouses and property management