ServiceNow Developer (ServiceNow Field Service Management Developer)
Purple Drive
Overview: Role Summary We are looking for a ServiceNow FSM Developer to design, configure, and enhance Field Service Management capabilities in ServiceNow. The candidate will work on FSM work orders, dispatching, scheduling, mobile, SLAs, automation, and integrations , ensuring smooth end-to-end field operations. Key Responsibilities
- Configure and develop ServiceNow FSM modules: Work Orders, Work Tasks, Dispatching, Scheduling, Agent assignments, Territories, Skills , and Inventory/Parts .
- Customize FSM Workspaces , Mobile Agent experiences, and field workflows.
- Implement Flow Designer / Workflow , Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions.
- Configure SLAs , notifications, approvals, and escalation rules for FSM operations.
- Build and support integrations using REST/SOAP , MID Server (if needed), and external systems (ERP/CRM).
- Work on CMDB/CSDM alignment for field assets and configuration items.
- Create reports, dashboards, and (preferred) Performance Analytics for field metrics (SLA, first-time fix rate, technician utilization).
- Handle UAT support, defect fixing, deployment, and production support.
- Collaborate with business stakeholders and follow Agile/Scrum delivery.
- Mandatory Skills
- ServiceNow FSM (Field Service Management) hands-on
- ServiceNow development: JavaScript, Glide API
- Flow Designer / Workflow
- Service Portal / UI Builder / Workspace configuration (FSM workspace preferred)
- REST API integrations
- Strong ITSM fundamentals (Incident/Change/Request) and understanding of CMDB
- Good-to-Have Skills
- Field Service Operations (FSO) exposure
- Advanced Work Assignment (AWA) and assignment optimization
- ServiceNow CSM integration with FSM
- Tools / Platforms
- ServiceNow, IntegrationHub (nice to have), MID Server (nice to have)
- Jira/Confluence, Git (optional), Postman
- Performance Analytics (PA) for FSM reporting
- Discovery / Service Mapping (for asset/service context)
- ATF (Automated Test Framework), DevOps integration (CI/CD)
Vacancy posted 5 days ago
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