Liquor Store Manager

Job Summary Manages the daily operations of the liquor department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs while maintaining merchandising standards, product levels, shrink and sales trends. Monitors and controls supply expenses, manages cash control, sales and cash items, and records for the liquor store. Supervises, trains and develops team members on performance of their duties and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This role balances physical labor, delegation, team building and leadership, planning, and administrative work. Responsibilities Service (60%) : Creates an environment that enables customers to feel welcome, important and appreciated, increasing confidence and loyalty. Ensures the department is merchandised per plan and maintained for in‑stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality and value. Trains associates on inventory/stocking and computer‑assisted ordering. Offers assistance in finding or suggesting product selection. Leadership (20%) : Promotes trust and respect among associates by fostering teamwork and communicating company, department, and job‑specific information. Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed those goals. Manages schedules to ensure tasks are completed during peak hours. Adheres to all local, state, federal laws and company guidelines. Financial (10%) : Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, receiving products). Monitors and controls supply expenses, manages cash control, sales and cash accounting items, and records. Maintains awareness of inventory/stocking conditions and reports discrepancies in inventory. Reviews and inspects products for quality and freshness and takes appropriate action. Assists in planning and organizing the inventory process. Ensures products are held at proper temperature per food‑safety guidelines and retains documentation of temperature logs per policy. Accountable for the following measurements: Topline sales vs. plan Shrink % vs. plan Inventory accuracy, days on hand, and inventory dollars vs. plan Execution of prescribed merchandising plan and own‑brand penetration OSAT results Expense management vs. plan Compliance/Safety (10%) : Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals timely. Reinforces safety programs by complying with safety procedures, identifying unsafe conditions, and reporting them to store management. Notifies management of customer or employee accidents. Reports all safety risks or issues, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety and ensures associates receive necessary safety training. Ensures hazardous assessments are posted and personal protective equipment is available and utilized. Maintains equipment in good repair and assists with remediation of safety hazards. Performs other job‑related duties as assigned. Qualifications Education : High School / GED (Required) Languages : English (Required), Spanish (Preferred) Experience : Supervisory experience, 0–3 years minimum Knowledge, Skills & Abilities : Must be 18 years of age Authorization to work in the United States or the ability to obtain the same Successful completion of pre‑employment drug testing and background check Strong customer service skills Exceptional interpersonal, motivational and communication skills Knowledge of basic math Ability to handle stressful situations Proficiency with computer applications used in effectively operating the department Environmental Factors : Retail – general heavy physical demands. Requires standing, walking, manual dexterity, reaching, carrying, pushing or lifting up to 250 lbs. Occasional climbing up to 30 ft. Exposure to indoor, outdoor, cold, freezing, heated and wet/humid conditions. Risk factors include twisting back or neck, walking on slippery or cluttered floors, working with hazardous equipment, exposure to loud noise, skin irritants, dust, fumes, sprays, hazardous cleaning solutions, other toxins. Travel: None. Overnight: No. Shift(s): Varied shifts. #J-18808-Ljbffr