General Manager

General Manager

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We offer comprehensive support services including installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability.

We serve a wide range of customers, including laundromat owners, Speed Queen franchise operators, and on-premises laundry managers, helping them maximize profits and reduce operating costs.

The General Manager is responsible for driving top-line revenue, improving efficiency, and increasing profits while managing the overall operations of their assigned Direct Distribution location(s). The GM will oversee several elements in the business, including but not limited to people, operating budgets, and selling strategy (launching price promotions, product/profit mix, business segments, overall Go-To-Market Strategies, etc.).

Responsibilities

Drive daily business operations through effective leadership of sales, service, and installation at the distribution location(s)

Partner with the Commercial Regional GM to design and execute high-impact sales strategies that accelerate revenue growth and market penetration

Own financial performance by managing budgets, analyzing P&L statements, and other financial reports to make data-driven decisions that maximize profitability

Champion customer satisfaction by monitoring feedback, resolving escalations, and holding the team accountable to delivering a high-quality experience at every touchpoint with sales, installation, and service.

Collaborate with cross-functional teams to streamline processes, improve operational workflows, and drive continuous improvement across the distribution location(s)

Lead all people operations and talent development in partnership with Corporate HR, to create a team of high performers that contribute to the success of the collective distribution team

Partner with the NA Operations team to support efficient parts and warehouse functions at the distribution location(s)

Ensure compliance with legal and safety requirements

Qualifications

Education & Experience:

Bachelor's degree in Business or related field preferred. Equivalent combination of education, training, and experience will be considered.

At least 6 years of work experience in leading teams, sales, and customer/account management with proven track record of success

Hands-on experience managing a P&L to track performance and drive accountability

Experience and proven successful track record with sales forecast accuracy.

Working knowledge of management software programs including QuickBooks and SAP strongly preferred

Proficiency leveraging Microsoft Office Suite for reporting and presentations

Skills and Abilities:

Sales and business acumen – demonstrates understanding of business models and key drivers quickly; delegates responsibilities while maintaining organizational control of daily operations and customer service

Strong diplomacy skills – effectively handles conflict management and business negotiation processes; partners and forms strong working relationships fostering a problem-solving approach

Leadership skills – demonstrates trust and respect for others, looks for ways to build positive relationships on the work team, communicates expectations and coaches/develops employees for success

Solid organizational skills – ability to self-manage workload and multiple projects simultaneously while managing and meeting tight deadlines; ability to coach, manage and conduct training of diverse team members and their projects

Excellent written, verbal, and interpersonal communication skills – communicates effectively and professionally across all levels of the organization and external stakeholders; Confidence in creating and delivering presentations to internal and external customers

Resilient - able to confidently navigate ambiguity and change

Strong work ethic - self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Travel:

Ability to travel as needed, approximately 40% of the time

Standard and Physical Requirements:

Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending

Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be provided

Must have a valid driver's license

Must have a clean Motor Vehicle Record

Alliance Team Members Demonstrate DRIVE:

Dedicated: Follows through on commitments. Strong say/do

Respectful: Acts with integrity and values diverse perspective

Innovative: Always looking for a better way; leads change

Versatile: Adapts quickly to changing circumstances. Demonstrates agility

Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ID

2026-13260

Pos. Type

Full-Time