Operations Manager

Operations Manager

Location: Cleveland, OH

Company: Evergreen Business Services (EBS)

Annual Salary: $70,000 - $85,000

Benefits: Medical, Dental, Vision, Life, Guardian Supplemental Insurance

Retirement: 401k

Paid Time Off - Personal Day Holidays

Residence: Must live in NE Ohio or be willing to relocate upon hire

Position Overview: The Operations Manager is a senior leadership role responsible for overseeing all aspects of plant operations, including production, transportation, maintenance, safety, and people development. This role blends hands-on operational leadership with strategic planning, financial stewardship, and continuous improvement.

Essential Duties:

• Plant & Operations Leadership
• Direct and oversee all plant operations, including production, transportation/logistics, maintenance, safety, and equipment utilization
• Directly Supervise the Production Manager and Transportation Manager
• Ensure efficient receiving, processing, and distribution of laundry and linens
• Develop, Initiate, and Maintain standard operating procedures and productivity standards
• Oversee plant layout, staffing plans, and operational resource allocation
• Ensure proper care, preventive maintenance, and safe operation of all equipment
• Prepare and review daily, weekly, and periodic operational reports
• People Leadership & Development
• Build, lead, and develop high-performing teams through training, coaching, and performance management
• Actively recruit, onboard, and develop talent; assist HR with hiring, evaluations, and corrective actions as needed
• Foster a respectful, inclusive, and harassment-free workplace with strong employee morale
• Continuous Improvement & Change Management
• Plan and execute operational projects of low to moderate complexity
• Lead and support change initiatives, partnering with the leadership team to ensure adoption and sustainability
• Identify opportunities for process improvement, waste reduction, and cost control
• Drive plant improvements and operational efficiencies
• Financial & Business Accountability
• Support budgeting, forecasting, and cost management initiatives
• Participate in vendor negotiations and purchasing decisions
• Apply business and industry insights to improve operational and financial performance
• Practice and promote Open Book Management, helping employees understand how their work impacts the business
• Safety, Compliance & Quality
• Insist daily on a safe, healthy, and compliant work environment
• Train employees on safety practices and ensure adherence to policies and procedures at all times
• Knowledge of, monitor and ensure compliance with all regulatory requirements impacting operations
• Champion a culture of safety, accountability, and continuous learning
• Leadership Expectations
• Demonstrates strong business insight and shares knowledge across the organization
• Communicates with clarity, confidence, and integrity—even when delivering difficult messages
• Coaches and mentors employees to grow skills, confidence, and ownership mindset
• Leads with courage, accountability, and respect
• Models Evergreen's mission, values, and cooperative culture
• Displays a professional and personable bearing at all times and requires the same of all leaders
• Responsible for other duties as assigned

Supervision: Works under the direct supervision of the General Manager.

Required Skills and Abilities:

• Ability to lead effectively in a fast-paced, constantly evolving environment - must be agile in adapting
• Strong organizational, prioritization, and multitasking skills
• Excellent communication and interpersonal skills
• Demonstrated initiative, flexibility, and problem-solving ability
• Proficiency with Microsoft Office (Word, Excel, Outlook) and other industry software packages
• Ability to work weekends, holidays, and variable hours as needed

Work Experience:

• Minimum of 5 years of supervisory or management experience, preferably in laundry operations, manufacturing, distribution, or a similar industrial environment.
• Education: High School Diploma or equivalent required. Higher education is desirable but not required.

Working Conditions:

• Ability to stoop, kneel, bend, and reach for extended periods
• Ability to walk and stand for long durations
• Ability to lift up to 25 pounds occasionally
• Regular, reliable attendance required
• Work hours will occasionally exceed 40 hours per week and may include weekends and holidays
• Collaborative, team-oriented environment consistently lead by your initiative and direction

Why join Evergreen Cooperative Laundry?

• Employee Ownership: Build equity and long-term wealth as an owner (ECL is 80% owned by its employees)
• Mission-Driven Work: Support vital healthcare operations while strengthening the local community
• Leadership Impact: Shape systems, develop people, and drive real change
• Stability & Growth: Join a growing organization investing in people and infrastructure