Operations Manager - Residential Cleaning Services

Operations Manager

We are recruiting on behalf of a well-established and rapidly growing residential cleaning and maid services company serving Pittsburgh, Allegheny County, and the surrounding communities.

To support that growth, we are searching for a driven and hands-on Operations Manager to serve as the operational backbone of the business. This is a newly created leadership role — a genuine opportunity for the right people manager to step in, take full ownership, and grow alongside the company in the home services industry. If you lead from the front, thrive in a fast-paced, high-growth environment, and have deep roots in residential cleaning operations, this role was built for you.

Key Responsibilities

• Lead, motivate, and supervise a field team of residential cleaning professionals, fostering a culture of accountability and high performance
• Own the full recruitment and onboarding cycle — from sourcing and interviewing candidates to training and integrating new hires
• Optimize daily scheduling and route logistics using field service software to maximize team productivity and minimize downtime
• Design, implement, and enforce Standard Operating Procedures (SOPs), conducting regular field audits to maintain consistent, 5-star service quality
• Monitor supply inventory, labor costs, and operational margins to protect and improve profitability
• Serve as the primary point of escalation for complex customer issues and internal team conflicts, resolving them with professionalism and speed
• Report directly to ownership, providing performance updates tied to key operational metrics