Software Engineering Operations Manger

PosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—together with our partners, we have helped more than a million businesses navigate ever-changing labor law regulations with confidence. As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients through our embedded solutions, resulting in stronger engagement, improved retention, and new revenue opportunities. PosterElite is a remote-first, growth-oriented team where integrity, ownership, and continuous learning shape how we work and win together.

Role Summary

As the Software Engineering Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.

You own the processes that help engineering teams stay focused on delivering high-impact work while ensuring technical issues, priorities, and projects move forward efficiently. You combine technical curiosity, operational discipline, and strong communication skills to keep teams aligned and execution on track.

This role is ideal for someone who enjoys solving problems, improving processes, and working closely with both technical and non-technical stakeholders.

What You'll Do

• Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues
• Reproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quickly
• Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt
• Coordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress
• Partner with engineering leadership to improve planning, prioritization, and execution across competing initiatives
• Improve workflows, processes, and documentation that increase engineering efficiency and operational consistency
• Coordinate incident response efforts and support root-cause analysis and long-term remediation
• Track operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual work
• Serve as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact work

What You Bring

• Strong troubleshooting mindset with the ability to investigate complex issues and quickly learn unfamiliar systems
• Excellent organizational skills with the ability to manage multiple priorities and keep work moving forward
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ownership mentality with a bias toward action and follow-through
• Natural ability to create structure, improve processes, and drive accountability across teams
• Strong problem-solving skills and a continuous improvement mindset
• Comfort operating in a collaborative, fast-moving environment where priorities evolve

Qualifications

• 3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role
• Strong understanding of software development lifecycles, engineering workflows, and release processes
• Experience coordinating technical projects or cross-functional initiatives from planning through execution
• Experience working closely with software developers and technical teams
• Familiarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platforms
• Familiarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologies
• Strong communication, organization, prioritization, and stakeholder management skills
• Experience in SaaS, technology, or software-driven environments
• Familiarity with Agile, Scrum, Kanban, or similar software development environments

How We Work

• We’re a remote-first team that values clarity, communication, and ownership
• You’ll collaborate closely with Engineering, Product, Customer Support, and Operations through Slack, Zoom, and Google Workspace
• We move quickly, solve problems collaboratively, and focus on delivering practical outcomes
• Success in this role comes from strong communication, thoughtful prioritization, and a commitment to continuous improvement

Equal Opportunity & Hiring Practices

Equal Opportunity Employer
PosterElite is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We welcome and encourage applicants of all backgrounds, identities, and experiences.

Work Authorization
Candidates must be legally authorized to work in the United States. We are not able to sponsor or assume sponsorship of employment visas at this time.

Background Checks
Employment with PosterElite may be contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

Accessibility
If you require reasonable accommodation during the application or interview process, please let us know. We are committed to ensuring all candidates have equitable access.