Front Desk Receptionist & Surgical Scheduler

Client Overview

Our client is a small, patient-centered ophthalmology practice dedicated to providing high-quality, personalized eye care to their community. They are looking to add a Front Desk Receptionist & Surgical Scheduler to their team.

Salary/Hourly Rate

$42k - $52k

Position Overview

The Front Desk Receptionist & Surgical Scheduler is responsible for providing exceptional customer service to patients while efficiently managing front desk operations and coordinating surgical schedules in a small ophthalmology practice. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with patients, providers, and external facilities.

Responsibilities Of The Front Desk Receptionist & Surgical Scheduler

• Greet patients and visitors professionally and courteously, creating a welcoming environment.
• Check patients in and out, verify demographics, and update medical records as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate records.
• Answer incoming calls, respond to messages, and route calls to appropriate staff or providers.
• Schedule, confirm, and reschedule clinic appointments, including follow-ups and diagnostic testing.
• Obtain and verify insurance information; assist with prior authorizations when needed.
• Manage patient flow in the waiting area to ensure timely and efficient visits.
• Maintain front desk organization, including filing, scanning, and routing documents.
• Protect patient confidentiality and comply with HIPAA and office policies.
• Coordinate and schedule ophthalmic surgeries and procedures with patients, physicians, and surgical facilities.
• Verify insurance coverage and obtain pre-certifications and prior authorizations for surgical procedures.
• Provide patients with pre-operative and post-operative instructions, including required testing and medication guidelines.
• Prepare and distribute surgical packets, consent forms, and necessary paperwork.
• Confirm surgery dates, times, and locations with patients and facilities; manage cancellations and rescheduling.
• Communicate closely with providers and clinical staff to ensure accurate surgical orders and documentation.
• Track and update surgical calendars; ensure all required documentation is completed and filed.
• Follow up with patients post-surgery to confirm follow-up appointments and address scheduling needs.

Required Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Customer service-oriented, with a compassionate and patient-focused attitude.

Preferred Experience/Skills for the Front Desk Receptionist & Surgical Scheduler:

• Previous experience in a medical office, ophthalmology, or surgical scheduling is strongly preferred.
• Knowledge of medical terminology and basic insurance processes (authorizations, referrals, benefits).
• Proficiency in electronic health records (EHR) and standard office software (e.g., Word, Excel).

Education Requirements

• High school diploma or equivalent is required.
• Some college or medical office training is preferred.

Benefits

• Medical, dental, and vision.
• 401(K) plan.
• Paid time off (PTO).