IT Administrative Assistant

SyberStone is seeking an organized, professional, and customer-focused IT Administrative Assistant to support the daily operations of our Managed Service Provider (MSP) business. This role serves as a key administrative resource for clients, technicians, vendors, and management by coordinating communications, scheduling services, maintaining documentation, and assisting with business operations. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced technology environment. While this is not a technical support position, familiarity with technology and business software is beneficial. This role provides an excellent opportunity to grow within the IT industry and contribute to the success of a growing technology company. Responsibilities Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner. Create, update, and coordinate service tickets within the company PSA and ticketing systems. Schedule onsite visits, remote support appointments, meetings, and project activities. Assist with client onboarding and offboarding processes. Coordinate communication between clients, technicians, vendors, and management. Prepare estimates, proposals, service agreements, and other business documents. Assist with procurement activities including obtaining quotes, placing orders, tracking shipments, and coordinating with vendors. Maintain client records, licensing information, contracts, warranties, and technical documentation. Support invoicing activities, payment tracking, collections follow-up, and billing coordination. Manage office supplies, equipment inventory, and general office operations. Assist with maintaining company documentation, procedures, forms, and administrative records. Support marketing initiatives, event planning, community outreach, and client communications as needed. Ensure customer requests are routed appropriately and receive timely follow-up. Maintain confidentiality of client, company, and employee information. Provide exceptional customer service while representing SyberStone professionally. Qualifications Previous administrative, customer service, office support, or coordinator experience preferred. Strong organizational skills with the ability to manage multiple tasks and priorities. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Proficiency with Microsoft Office and Microsoft 365 applications. Ability to learn PSA, CRM, documentation, and business management systems. Professional appearance and customer-focused attitude. Ability to work independently and as part of a team. Previous experience in an IT, MSP, technology, or professional services environment is preferred but not required. Must be able to pass a background check. Competitive salary starting at $14/hour based on experience Ongoing training and professional development Opportunity to learn the technology industry Career advancement opportunities within a growing company Exposure to business operations, customer service, procurement, and project coordination Supportive team environment Job Category Administrative and Management Flexible Schedule: Work-life balance with scheduling flexibility. Work alongside technical and administrative professionals. Varied Projects Participate in diverse IT and business operations initiatives. #J-18808-Ljbffr Syberstone LLC