Broker Service Representative

Broker Service Representative

Shift: Monday-Friday Location: Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Broker Service Representative is responsible for providing operational support and expertise to broker contacts (Broker, General Agency, etc.), Account Management and Group Admins as needed. Occasional member support may be required.

How you will make an impact:

• Provides timely and effective responses to service-related concerns and issues. Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
• Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
• Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).
• Assists with Portal and client Mobile applications and other online tools. Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.

Minimum Requirements:

• Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year of company experience in an automated customer service, claims, enrollment & billing environment; or any combination of education and related experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Associate degree preferred.

Job Level: Non-Management Non-Exempt

Workshift:

Job Family: CUS > Broker Services

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.