IT Product Manager

Description

At Martin Bros., we don't buy software to run our business-we build it. Our internal products power sales, warehousing, transportation, customer service, and other critical operations that support thousands of foodservice operators every day.

We're looking for a Product Manager to lead our product portfolio and manage the team of business analysts who support it.


You'll work closely with frontline employees, customers, business leaders, analysts, and software engineers to identify opportunities, solve complex operational challenges, and deliver software that creates measurable business value.

This position is ideal for a seasoned product leader who thrives in complex environments, enjoys getting close to users and business processes, and is excited to leverage AI as a practical tool for improving both products and team performance.

As Product Manager, you will own the full product lifecycle-from discovery and definition through delivery and measurement. You'll lead product direction, maintain portfolio priorities, partner closely with engineering teams, and ensure the products we build solve meaningful business problems. You'll also directly manage a team of business analysts - setting expectations, coaching performance, and elevating product management practices.

Key Responsibilities
Product Discovery & Definition

• Develop a deep understanding of Martin Bros.' business processes, operations, and customer needs.
• Conduct user interviews, workshops, ride-alongs, and job shadowing with customers and frontline employees.
• Observe workflows firsthand to uncover root causes and identify opportunities for improvement.
• Translate business needs into detailed product requirements, user stories, acceptance criteria, and functional specifications.
• Build and maintain product roadmaps aligned with business priorities and customer outcomes.

Product Delivery

• Partner closely with software development teams throughout the development lifecycle.
• Refine requirements, answer implementation questions, review completed work, and validate deliverables.
• Serve as the primary product owner within an Agile/Scrum environment.
• Manage and prioritize the product backlog based on business value, customer impact, technical considerations, and operational risk.
• Drive alignment among stakeholders and facilitate informed trade-off decisions.

Product Measurement & Performance

• Define and monitor key performance indicators (KPIs) for products and initiatives.
• Ensure appropriate product instrumentation and measurement capabilities are included during development.
• Evaluate outcomes using data and user feedback.
• Adjust priorities and strategies based on evidence and measurable results.

Team Leadership

• Lead, coach, and develop a team of business analysts.
• Establish clear expectations and accountability for performance and delivery.
• Recruit and hire top talent while maintaining a high standard for excellence.
• Provide ongoing coaching, feedback, and professional development opportunities.
• Foster a culture of ownership, continuous improvement, and customer focus.

AI & Product Innovation

• Leverage modern AI tools to improve productivity, decision-making, and product development practices.
• Identify opportunities to embed AI capabilities into products where they create meaningful business value.
• Promote responsible and practical AI adoption across the team and product portfolio.
• Champion experimentation, learning, and innovation while maintaining a focus on measurable outcomes.

Requirements

Required Experience

• 10+ years of experience in product management, business analysis, software delivery, or related disciplines.
• 5+ years of experience as a Product Manager or Senior Business Analyst with a demonstrated history of delivering software solutions that generated measurable business results.
• Direct people management experience, including hiring, coaching, and developing analysts or similar knowledge-worker teams.
• Experience managing multiple concurrent initiatives in a fast-paced environment.

Technical & Analytical Skills

• Ability to engage effectively with software engineers and understand technical implementation trade-offs.
• Working knowledge of:
  • Java-based web applications
  • REST APIs and system integrations
  • Single-page applications (SPA) and modern JavaScript frameworks
  • Relational databases and SQL
  • Cloud platforms (AWS preferred)
  • Enterprise integrations including ERP, e-commerce, and EDI systems
• Strong analytical skills with experience using data and BI tools to drive product decisions.

Leadership & Communication

• Proven ability to identify root causes and solve complex business problems.
• Excellent communication skills with the ability to adapt messaging for technical, operational, and executive audiences.
• Demonstrated success building high-performing teams and providing clear, candid feedback.
• Strong organizational skills and the ability to manage competing priorities effectively.

Education

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

Preferred Qualifications

• Experience within foodservice distribution, supply chain, logistics, manufacturing, or other operationally complex industries.
• Experience implementing AI-enabled products, capabilities, or workflows.
• Advanced product management certifications or related professional training.

If you're a hands-on product leader who enjoys solving complex problems, working closely with users, and building software that delivers real business outcomes, we'd like to hear from you.


Applicants must successfully pass a pre-employment background check and drug screen upon offer.