Customer Service Representative

Customer Service Representative

Location: Bellingham, MA 02019
Duration: 35-week contract, contract to hire
Schedule: Tuesday - Saturday, 11:00 AM - 7:30 PM
Pay Rate: $20.00/hour

Position Overview
The Customer Service Representative plays a key role in delivering exceptional service by supporting customers, business partners, and drivers throughout the delivery process. This position requires strong multitasking abilities and problem-solving skills to ensure timely resolutions and smooth operations. The ideal candidate thrives in a fast-paced environment and is committed to enhancing the customer experience at every touchpoint.

Key Responsibilities

• Assist customers and business partners via phone and email
  
  
• Handle customer complaints professionally and provide timely resolutions
  
  
• Diagnose, assess, and resolve issues efficiently
  
  
• Monitor delivery routes to ensure on-time performance
  
  
• Scan haul-away pods and verify required documentation
  
  
• Process changes, updates, or cancellations to delivery orders
  
  
• Maintain accurate records and provide updates as needed
  
  

Qualifications
Required:

• Minimum 1 year of customer service experience in a call center or similar environment
  
  
• Experience handling customer inquiries, resolving issues, and managing high call volume
  
  
• Proficiency in Microsoft Office (Word, Excel, Outlook)
  
  

Preferred:

• High school diploma or equivalent
  
  
• Experience in a call center or logistics environment
  
  
• Familiarity with additional business-related applications
  
  
• Bilingual in English and Spanish
  
  
• Strong organizational and multitasking skills
  
  
• Ability to work under pressure and deliver effective solutions
  
  
• Excellent communication skills with a customer-focused mindset
  
  
  Category Code: JN003
  #LI-AD1