Customer Service Representative

Customer Service Representative

Franklin, MA – Full Time

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran's Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Tuition reimbursement
• Additional voluntary benefits
• Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. The anticipated pay range for this position is $21.00-$24.00

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries
• Take incoming calls from Service Technicians and provide servicing and dispatch support
• Timely and accurate managing of the service call scheduling and dispatching.
• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
• Filing of customer documentation in appropriate folders

What you'll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system
• Must possess general knowledge of applicable codes to assist technicians
• Demonstrate ability to read and write in English and perform basic math skills.
• Demonstrate ability to multi-task.
• Demonstrate reliability and good customer service skills.

Apply now to heat up your career at Eastern!