Customer Service Specialist

Job Duties

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools!

Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience. Responsibilities will include answering a high volume of phones, taking & processing a high volume of orders, assisting will-call customers and other general office duties. The Customer Service Specialist is responsible for providing customers with exceptional experience.

Duties/Responsibilities:

Answer a high volume of phones calls to respond to customer requests.

Taking and processing customer orders.

Assist will- call customers who arrive on site to inquire about orders.

General office duties as assigned.

Minimum Education Required

N/A

Minimum Experience Required

Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward

2 + years of customer service experience in an office setting.

Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).

Ability to follow safe operating procedures.

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$24.00 - $25.00 / Hourly

Postal Code

55112

Job Type

Full Time

Place of Work

On-site

Requisition ID

71250

Job Benefits

Competitive benefits package including medical, dental, vision, paid time off and 401(k) match.