Care Integration Senior Aide (CISA)

Make a Meaningful Impact Every Day!

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.
The Care Integration Senior Aide (CISA) conducts in-home visits to work directly with clients and Direct Support Professionals (DSPs). The CISA observes, documents, and reports changes in clients’ health and social conditions, collaborates with the care team to help prevent avoidable negative outcomes, and supports quality service delivery throughout the Community Supported Living (CSL) program.

Overall Responsibility:

Provide advanced, non‑clinical support to clients and Direct Support Professionals (DSPs) within the CSL program. The CISA focuses on observing, documenting, and communicating changes in clients’ health or social conditions and supporting quality service delivery through coaching and coordination.

While the CISA supports DSPs in the field, this role does not include direct supervisory authority and does not perform scheduling, disciplinary, or performance management functions.

Essential Functions:

In-Home Visits

• Coordinate with care managers to create, manage, and maintain schedules for in-home visits.
• Conduct in-home visits to observe and gather information regarding clients’ health and social conditions.
• Identify and help address worsening clinical or social conditions within the scope of the role and in accordance with agency policy.
• Support Direct Support Professionals in building trusting relationships and open communication with clients and families through coaching and guidance.
• Accurately document observations from in-home visits and escalate concerns in a timely manner.
• Provide direct, hands-on support to members of the CSL program as needed and within the scope of the position.

Care Team Collaboration

• Participate actively as a member of the interdisciplinary care team.
• Communicate observations from in-home visits and receive direction regarding follow-up activities.
• Share knowledge, perspective, and caregiver experience to support care planning and service delivery.

Follow-Up and Ongoing Support

• Complete follow-up activities delegated by care team members.
• Provide ongoing support to Direct Support Professionals and family caregivers.
• Maintain and update member assessment information to ensure records remain accurate and current.
• Train Direct Support Professionals, within the scope of the care plan, on implementation of identified supports.
• Provide updated guidance to direct support staff as client needs change or new information becomes available.

Professional Standards

• Develop and maintain effective working relationships with co-workers, clients, families, and community stakeholders.
• Comply with and promote agency policies, procedures, and values.
• Interact with others in a professional, respectful, and culturally responsive manner.
• Serve as a resource to Direct Support Professionals.
• Maintain knowledge of department-specific issues, best practices, and available resources.

Required Skills, Abilities, and Competencies

• Ability to participate in an on-call rotation, as needed, to support unscheduled client and staff needs.
• Ability to recognize clinical and social concerns in the home and report critical information accurately and promptly.
• Strong commitment to caregiving and person-centered support.
• Ability to remain objective, professional, and nonjudgmental when working with clients, families, and caregivers.
• Strong interpersonal, verbal, and written communication skills.
• Ability to use sound judgment, active listening, and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Strong organizational and time-management skills, including the ability to manage multiple priorities in potentially stressful situations.
• Ability to follow instructions while exercising appropriate independent judgment.

Minimum Qualifications

• High school diploma or equivalent.
• One year of caregiver experience with the agency preferred, or two years of caregiver experience in a similar setting.
• Reliable transportation, a valid driver’s license, and proof of current automobile insurance.
• Ability to speak, read, and write functional English sufficient to perform essential job duties and complete required documentation.
• Ability to meet all agency hiring, training, and compliance requirements applicable to the position.

Work Environment and Physical Requirements

• Work is performed primarily in clients’ homes and community-based settings.
• Frequent travel between client homes and other assigned locations is required.
• Regularly required to stand, walk, sit, bend, reach, and perform other movements necessary to provide client support.
• May be required to lift, move, or transfer up to pounds in accordance with agency policy and safety guidelines.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country.

Our CSL team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.