Customer Service Representative (Wheeling)

CUSTOMER SERVICE REPRESENTATIVE

Location: Wheeling, Illinois – United States. On-site; local candidates required.

FULL TIME, ON-SITE

Industry: Machine Tool Accessories / Work holding & Clamping Systems

Role Summary

Our client is an established international manufacturing group specializing in work holding and clamping systems for machine tools .

The company is seeking a motivated Customer Service Representative / Inside Sales professional to support customers, distributors, and OEMs with product inquiries, quotations, orders, and follow-up.

Strong communication, customer focus, work ethic, and willingness to learn are more important than specific product knowledge.

Product training will be provided; advanced technical expertise is not required.

Key Responsibilities

Customer Service & Sales Support

• Respond promptly and professionally to customer inquiries by phone and email.
• Prepare accurate quotations for standard products and replacement components , and follow up on requests.
• Support order processing and communicate updates on availability, deliveries, and outstanding issues.
• Understand customer needs and help identify suitable products using training and available resources.

Internal Coordination

• Involve Outside Sales, Product Management, or Engineering when requests require specialized technical support.
• Pass qualified opportunities to the appropriate sales representative and support follow-up.
• Work directly with colleagues to resolve issues quickly and keep customers informed.

Organization & Follow-Through

• Maintain accurate customer, quotation, and order records.
• Manage multiple requests while maintaining attention to detail and responsiveness.
• Help improve service processes and build long-term customer relationships.

Candidate Profile

• Experience in customer service, inside sales, sales support , or a similar customer-facing role.
• Background in manufacturing, industrial products, machinery, automation, or another technical environment strongly preferred.
• Direct work holding experience is not required ; curiosity and the ability to learn technical products are essential.
• Strong verbal and written communication skills, particularly over the phone.
• Positive, professional, and approachable, with commercial aptitude and a strong customer-service mindset .
• Reliable, organized, and proactive, with consistent follow-through.
• Comfortable collaborating across departments and managing changing priorities.
• Degree not required ; practical experience, aptitude, and attitude are valued. Freshly graduated engineers are welcome.

Additional Requirements

• Based on-site in Wheeling, Illinois .
• Candidates must live within a reasonable commuting distance; relocation assistance is not anticipated.

Compensation

ABS depending on experience

Benefits

• Medical insurance with 80% employer-paid premiums , plus an employer-funded HRA.
• Dental and vision insurance.
• 401(k): 3% match, eligibility after one year
• PTO
• 12 paid holidays annually.
• Company-paid life, AD&D, and short- and long-term disability coverage.
• Healthcare and dependent care flexible spending accounts.
• Optional supplemental insurance coverage.

Target start date: As soon as possible.