Client Strategic Advisor (CSA)

Full-time

Oakwood Village

Madison, WI

POSITION OVERVIEW

The Client Strategic Advisor (CSA) will serve as a liaison between Oakwood Village and their IT vendor.

This position is accountable to the Chief Financial Officer.

MISSION

We are Called to serve a thriving community where senior live with dignity, connection and purpose.

CORE VALUES

ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)

Liaison between Oakwood and Parasol on all tickets and projects
Attending meetings as determined by Oakwood
Weekly and daily management of open tickets and issues, including daily ticket reviews
Leading the steering committee meetings
Manage approvals such as change management
Bring information to executives as appropriate for decision making
Liaison with project management team on project status, tasks and decision points
Emergency issue coordination and oversight
Manage Oakwood’s IT budget
Manage Oakwood’s IT purchasing
Manage Oakwood’s quarterly PSOW process

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Vacancy posted 1 day ago

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