YFC USA National Service Center Operations Director (Hybrid) Parker, CO

The Operations Director designs, implements, and stewards financial structures across YFC/USA and the YFC Foundation, translating strategic financial objectives into clear systems, processes, training, and operating rhythms. This role manages YFC Foundation operations, such as Growth Grants, Estate Planning, and Investments, while coordinating subject matter expertise retained through outside counsel and specialized advisors. The ideal candidate is a process-minded operational leader who can build new workflows, equip stakeholders, and lead a small team with clarity, accountability, and service. Essential Functions Design and Implement Financial Structures Across YFC Design, build, and implement financial structures, operating models, and processes that support YFC/USA priorities and chapter-facing services. Translate strategic financial direction into practical workflows, decision rights, timelines, tools, documentation, and reporting rhythms. Develop scalable systems and processes that improve consistency, accountability, visibility, and ease of use across the movement. Partner with the Chief Financial Officer and other YFC leaders to identify operational gaps, clarify priorities, and implement solutions. Create and maintain process documentation, standard operating procedures, training resources, and best practices for assigned areas. Manage YFC Foundation Operations Lead day-to-day operations for YFC Foundation services, such as Growth Grants, Estate Planning, and Investments. Design and manage intake, approval, tracking, communication, compliance, reporting, and follow-up processes for YFC Foundation services. Coordinate with retained outside counsel, investment advisors, estate planning experts, and other subject matter specialists to ensure technical excellence is available where needed. Become sufficiently competent in Foundation services to communicate clearly with YFC Chapters, donors, vendors, and internal stakeholders, while not serving as the technical legal, tax, investment, or estate planning expert. Monitor service quality, operational risks, timelines, and stakeholder experience, recommending improvements as needed. Implement Financially Related Strategic Plan Objectives Help design and implement financially related strategic plan initiatives, including diversified funding sources, an economic growth model, and YFC financial health and stewardship plans via design teams. Build plans, operating rhythms, measurements, and cross-functional processes that move strategic objectives from concept to execution. Create tools, training, templates, and communication resources that help leaders understand and adopt new financial structures and stewardship practices. Collaborate with Finance, Development, Chapter Support, Legal, and other teams to align financial systems with ministry strategy and field needs. Lead Team, Training, and Process Excellence Lead, train, and develop a 2-3 person team responsible for assigned operational and Foundation processes. Establish clear roles, goals, KPIs, meeting rhythms, accountability structures, and development plans for team members. Train national staff, chapter leaders, and other stakeholders on new or revised processes, systems, and expectations. Model proactive communication, collaborative problem solving, process discipline, critical thinking, and continuous improvement. Apply a Design Thinking mindset in daily work, integrating innovation and Christ-centered, human-centered problem-solving into planning, collaboration, and execution. Budget Responsibilities A Budget Manager is responsible for aligning all financial resources to the YFC/USA strategic plan in accordance with the delegation and direction of the Division Head. The Budget Manager is responsible for coding, approval, and financial decision-making for their assigned Division, Department and/or Action Plan budget. When a budget is overfunded or underfunded, the Budget Manager is responsible for course correcting through the MCCR process. This position has direct oversight of assigned Operations/YFC Foundation operational budget(s), as delegated. Position Requirements Knowledge and Skills Experienced operations leader with a passion for the mission of Youth For Christ USA and the ability to lead with both process excellence and relational wisdom. Strong systems and process design acumen, including the ability to build new workflows, document procedures, improve handoffs, and implement change across teams. Ability to understand financial concepts and services well enough to lead operations, communicate clearly, and identify when outside counsel or specialized expertise is needed. Skilled at translating strategic direction into practical implementation plans, training resources, dashboards, and operating rhythms. Strong and patient communicator, comfortable explaining financial processes and service offerings to both technical and non-technical audiences. Able to lead a small team with role clarity, accountability, encouragement, and a focus on service quality. Comfortable working with outside counsel, advisors, vendors, donors, chapters, and cross-functional internal teams. Strong project management, prioritization, follow-through, and problem-solving skills. Credentials Required & Preferred Education Bachelor’s degree required in Business, Finance, Accounting, Operations, Organizational Leadership, or related field. Preferred experience in nonprofit operations, foundation operations, finance, grants, investments, planned giving, estate planning administration, or related services. Demonstrated experience building systems, documenting processes, training users, and leading process implementation across teams. Experience leading a small team preferred. Strong Excel skills required; experience with Salesforce, CRM, project management, workflow, or financial systems preferred. Physical Requirements The ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents. Activities require the ability to remain in a stationary position 50% of the time, occasionally move about inside the office to access files or office equipment, operate a computer and other office productivity machinery, such as a calculator, handheld devices, copy machine, and computer printer. No heavy lifting is expected, though occasional exertion of up to 10 lbs. of force may be required. Good manual dexterity is required for the use of computers, mobile devices, and other productivity technologies. The job is performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Travel Requirements Occasional travel to YFC training/events. Approx. 2-4 trips/year. Health and Welfare Benefits (Company Sponsored) YFC Contribution to Health Savings Account (HSA): $800 Single / $1,000 Family. Must be enrolled in an eligible plan and amounts are prorated based on hire date. Up to 3% 403(b) match upon hire, up to 5% with tenure. Access to EAP services. Short-term Disability, Long-Term Disability, and Life/AD&D. EEO Statement Youth For Christ (YFC) provides equal employment opportunities (EEO) employees and applicants for employment without regard to race, color, sex, national origin, age, handicap, marital status, or other unlawful discriminatory characteristics in accordance with applicable federal, state and local laws. YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, YFC incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry. We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation. We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization. #J-18808-Ljbffr