Team Lead, Enrollment Education & Enablement

Role Description

This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences.

• Manage and support a team of Training Coordinators.
• Own day-to-day execution of the Enrollment training program.
• Lead onboarding training for new Enrollment Specialists.
• Reinforce learning through ongoing coaching and feedback.
• Identify and report on training and performance trends.
• Maintain training data, reporting, and program documentation.
• Coordinate ongoing education and skills development initiatives.
• Partner with Quality to drive continuous improvement.
• Support training program evaluation and effectiveness measurement.
• Contribute to organizational readiness and change management.

Qualifications

• 5+ years of education and enablement experience, with a minimum of 2 years of direct management of a Training team.
• Education & Enablement experience in call center and/or healthcare settings.
• Experience leading training, enablement, learning and development, or workforce education programs.
• People management or team lead experience.
• Experience delivering or overseeing onboarding programs.
• Strong training operations and program management skills.
• Experience using data to improve learning outcomes.
• Excellent facilitation, coaching, and communication skills.
• Strong partnership and collaboration skills.
• Self-directed and accountable.
• Comfortable managing multiple priorities simultaneously.

Requirements

• Preferred: Experience in healthcare navigation, care management, patient engagement, enrollment, customer success, or contact center environments.
• Preferred: Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement.

Benefits

• Base salary for this role is $85,000.
• Salary range could be lower or higher depending on the level of hire.
• Includes equity, benefits, and other opportunities at Thyme Care.

Company Description

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.