People Enablement Team Lead

Role Description

As the Product Enablement Team Lead, you will be responsible for leading the Product Enablement function, driving the creation, management, and continuous improvement of product knowledge content across both internal and client-facing platforms. Reporting to the Global Head of Onboarding and working within the Client Experience organization, you will ensure employees and clients have access to accurate, engaging, and scalable learning resources that maximize adoption and understanding of the platform.

This role combines knowledge management, content strategy, stakeholder collaboration, onboarding enablement, and team leadership. You will play a critical role in shaping how product knowledge is communicated across the organization and to clients worldwide.

Responsibilities

• Develop and execute the company’s product knowledge management strategy, ensuring alignment with business objectives and user needs.
• Own and continuously improve both the external Knowledge Center and internal Product Enablement Hub.
• Lead the creation, maintenance, and optimization of product documentation, training materials, and self-service resources.
• Ensure all content is structured and optimized for integration with AI-powered knowledge assistants and self-service experiences.
• Clearly communicate product value propositions, benefits, best practices, and real-world use cases.
• Collaborate closely with Product, Client Success, Onboarding, Support, Sales, and other cross-functional teams to identify knowledge gaps and improve content quality.
• Own the product knowledge component of employee onboarding, designing structured learning pathways for new hires.
• Coordinate knowledge releases alongside product launches and feature updates.
• Establish governance, quality standards, editorial guidelines, taxonomy, and content review processes.
• Manage and guide visual content contributions to ensure consistency with brand and user experience standards.
• Measure knowledge engagement and content effectiveness, leveraging available analytics and stakeholder feedback to drive improvements.
• Lead and mentor knowledge management and enablement team members.

Qualifications

• Bachelor’s degree in English, Communications, Journalism, or a related field.
• 5+ years of experience in technical writing, editing, proofreading, documentation, or related disciplines.
• 3+ years of experience in content strategy, adult learning, project management, research, or knowledge management roles.
• Proven experience leading cross-functional initiatives and collaborating with subject matter experts.
• Experience managing or mentoring teams within knowledge management, documentation, learning, or enablement functions.
• Strong expertise with Microsoft Word and solid proficiency in PowerPoint and Excel.
• Excellent written and verbal communication skills in English.
• Strong organizational, project management, and stakeholder management skills.
• Ability to thrive in fast-paced, collaborative, and evolving environments.

Nice to Have

• Professional proficiency in both English and Spanish.
• Experience working in SaaS, fintech, wealth management, or related industries.
• Knowledge of adult learning principles, instructional design, or learning experience design.
• Experience building knowledge ecosystems that support both employee enablement and customer education.
• Familiarity with analytics frameworks and tools for measuring content engagement and effectiveness.
• Understanding of AI-powered knowledge systems, chatbots, or large language models.
• Experience establishing governance frameworks for documentation, terminology, taxonomy, and content standards.
• Experience working in global or multicultural organizations.

Key Skills

• Content Strategy & Editorial Leadership
• Knowledge Architecture & Governance
• Technical Documentation
• Knowledge Base & CMS Administration
• Metadata & Taxonomy Management
• Learning & Enablement Programs
• Analytics & Content Performance Measurement
• Project & Release Coordination
• Cross-Functional Stakeholder Management
• AI-Ready Content Design
• Quality Assurance & Content Standards

Benefits

• Compensation in USD
• Fully remote work
• Career growth opportunities within an international company
• Opportunity to lead a high-impact function with visibility across multiple departments
• Exposure to a global organization serving sophisticated clients in the wealth technology sector