Lead Analyst, People Analytics

Role Description

ServiceTitan is building the operating system for the trades, and the People Insights & Analytics (PIA) team is building the people-analytics function that helps us do it. We are hiring a Lead Analyst to own our most complex analytical work and bring research-grade rigor to the questions we answer.

• Partner directly with HR product owners to learn how they make decisions, then design product-intelligence reporting that helps them explore their data and connect signals to decisions to north-star outcomes.
• Design and build an interconnected suite of dashboards paired with enablement, such as usage guides that guide stakeholders to understand their data to drive adoption and improved decision-making.
• Bring applied research-methods rigor to our analytical work. Design sound analyses and apply the judgment to know when an inference holds, when the data misleads, and when a model fits the decision at hand.
• Author theory-grounded institutional knowledge that clear, measurable process models for answering durable questions such as what drives talent density, where the hiring process slows down and why.
• Translate complex analysis into executive-ready insight. Lead with the decision the audience faces, articulating a clear “so what” and keep the detail in support, not on the surface.
• Act as a strategic advisor to business leaders on organizational problems, contributing to PIA’s growing advisory vertical with deep data, systems, and content expertise.
• Design and build AI-driven workflows that let a small team do outsized work, using AI to accelerate content, documentation, code, and analysis.
• Work hands-on across the PIA stack (Visier, Snowflake, SQL, and Python or R), building, validating, and shipping directly when the work calls for it.
• Raise the quality bar for the team’s analytical work, modeling strong standards and helping teammates do their best work.

Qualifications

• 5+ years in a quantitative or analytics role building business intelligence and generating actionable insights, preferably on a People or HR team.
• A strong applied research-methods foundation, including experimental and quasi-experimental design, statistical inference, and the judgment to assess validity and fitness for purpose.
• A track record of translating analysis into decisions for senior, non-technical audiences, with real adoption results to point to.
• Proven stakeholder management and a consultative approach with senior leaders.
• Comfort defining problems in ambiguous spaces, not only solving well-defined ones.
• Technical fluency to build and validate independently: SQL, Python or R, BI and analytics platforms, and data pipelines.
• Advanced visualization and data-storytelling skills.
• Experience using AI tools to accelerate analytical work.
• A self-starter who handles sensitive and confidential data with discretion.
• A bachelor’s degree in a related field such as Psychology, Statistics, or Business Analytics, or equivalent experience.

Preferred Qualifications

• A master’s or doctoral degree in a related field.
• Visier experience (highly preferred).
• Working knowledge of Workday HCM.
• Experience in a lean or embedded analytics function, or helping stand up an analytics capability in its early stages.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity and free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and more.