Business Process Owner Sales Order Management

# Business Process Owner Sales Order Management## Job detailsJob titleBusiness Process Owner Sales Order ManagementDepartmentIT & DataLocation* WaregemPost dateMar 12, 2026Job ID#JR105619Share the job* Linkedin* Twitter* Whatsapp* FacebookApply here!DepartmentIT & DataAs the Business Process Owner (BPO) for Sales Order Management, you are responsible for TVH’s global order orchestration. You own the end-to-end lifecycle of a sales order—from the moment of capture through validation, orchestration, fulfillment readiness, monitoring & non-confirmity management. Your mission is to design a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions. You act as the strategic integrator between commercial intent, supply chain execution, and digital architecture, ensuring that business requirements, technology solutions, and organizational structures are seamlessly aligned.## Your Role & ResponsibilitiesStrategic Process Ownership & Roadmap* Define the global strategic direction for Order Models and Workflows across multiple routes-to-market.* Develop maturity roadmaps to transition the organization toward automated order orchestration.* Align the process domain with enterprise strategy and transformation milestones.Future-State Process Design & Deployment* Lead the E2E design and deployment of L3-L5 processes (from Validation to Orchestration and Cockpit management).* Translate complex business requirements into scalable, future-proof digital designs.* Harmonize global standards while balancing local regulatory needs and customer centricity.Change Management & Impact Assessment* Conduct Impact Analyses to identify how new designs affect organizational roles and skills.* Execute change management strategies (ADKAR) to ensure global adoption of new workflows.* Partner with regional stakeholders and training leads to prepare the global workforce.Performance & Continuous Improvement* Monitor global KPIs (OTIF, Cycle Time, Manual Touchpoints) via a centralized dashboard.* Perform root cause analysis on process non-conformities and "stuck" orders to eliminate waste.* Drive continuous improvement initiatives to optimize "Order-to-Delivery" velocity.Governance & Stakeholder Management* Represent Sales Order Management in Global Governance and Transformation forums.* Manage RACI structures and decision-making bodies for the order domain.* Act as the lead business partner for IT, Data, and Compliance to ensure cross-functional alignment.## How to succeed / your profile* Relevant Experience: You have at least two years of experience in a similar role, such as functional analysis or business process management.* Educational Background: You hold a Bachelor’s or Master’s degree in Business, Information Technology, Management, Business Administration, or a related field. Alternatively, relevant work experience may substitute for formal education.* Technical Knowledge: Prior experience with any OMS like Oracle, KBRW, BY, SAP, ... or a good understanding of Procurement, Supplier Management, and Contract Management processes is an advantage* Fluency in English: You are fluent in English, both spoken and written, and are comfortable communicating technical concepts to both technical and non-technical audiences.* Collaborative Mindset: You thrive in a team-oriented environment, bringing strong communication skills and a commitment to transparency and collaboration across all levels of the organization.* Organizational and Time Management Skills: You have excellent attention to detail, combined with the ability to organize and manage multiple tasks efficiently.* Agile Mindset: You have experience working in Agile methodologies and are comfortable adapting to iterative processes and collaborating closely with cross-functional teams.* Adaptable and Positive: You approach challenges with a positive attitude and have the ability to engage with colleagues at all levels.* Travel Flexibility: Occasional travel (about 10-20%) may be required for project collaboration and stakeholder engagement.## What's in it for youYou will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:* An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant, ...* An exciting position in an international company with a family atmosphere where people are at the center.* You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.* You arrive in an innovative, progressive and technological environment.* Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.* Fun afterworks and other optional events (e.g. TVH Kaffee).## People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.## About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation. #J-18808-Ljbffr