Customer Service Representative- Wisconsin

It's time to take your career to the next level! Caljan, Inc. is growing and we have a Great Opportunity for a Customer Support Representative!
When you work at Caljan, Inc. USA you become part of a world-wide organization. Caljan, Inc. is a leading provider of Logistics Automation Solutions and is the leading manufacturer and provider of telescopic conveyor systems. Our mission is to improve industrial safety and productivity worldwide through quality, people, and innovation.

Position Summary

We're looking for a Customer Service Representative who thrives on helping others and creating positive experiences. The ideal candidate will be people-focused, energetic, and skilled at collaborating with both internal teams and external customers. If you're someone who enjoys problem-solving, communicating clearly, and building strong relationships, we'd love to hear from you.
Main Duties and Responsibilities
• You will generate proposals, own quotation follow-up, process purchase orders, expedite orders, and resolve issues on open orders.
• You will identify and research issues of greater impact or technical complexity and present these to the Customer Service Manager or the appropriate internal experts for resolution.
• You will take orders via e-mail or telephone, check inventory and process orders through Microsoft Dynamix AX (ERP)
• You will assist customers in identifying items, provide prices and discounts and quotes that reflect accurate/realistic pricing and lead times
• You will partner with Caljan Account Managers to serve larger accounts and provide aftermarket parts and service support with a goal to exceed company aftermarket sales and revenue targets through cross-selling and up-selling
• You will build relationships and confidence, through positive customer contact with both internal and external customers, by responding to technical service questions and applying judgment in resolving service, warranty or technical problems in a professional and timely manner and completing follow-ups.
• You will research and identify part numbers, costs, and pricing of legacy machine parts by utilizing Caljan resources such as paper archives and Caljan global resources
• You will monitor and recommend parts inventory stock levels to the Customer Support Manager.
• You will administer filing systems (physical and digital) that are well-organized and easily retrievable by team members.
• You will maintain accurate and current customer account contact information
• You will coordinate customer orders with counterparts at Caljan, Inc. including Engineering, Operations and Sales teams.
• You will report key performance indicators (KPI's) such as outstanding customer issues, monthly quotes created, monthly revenue, and part order backlog to the Customer Support Manager in a timely and efficient manner
• You will support the service technicians in the field and their regional schedules
• You may participate in annual parts pricing reviews in conjunction with latest costs
• You will support, define and maintain regional truck inventories with the latest inventory and replenishments
• You will need to work collaboratively as a team across multiple functional groups effectively
• Other duties as assigned
Essential Experience and Qualifications
• High school diploma or GED equivalent
• Minimum of 3 years' customer support experience
• Must be able to work overtime as required to meet customer deadlines including holidays and weekends if needed
• Ability to work in a high growth, continuously changing and fast-paced environment
• Legal authorization to work in the United States is required. Desirable Experience and Qualifications
• Associate's degree preferred
• 2 years of industrial machinery parts, sales and service experience
• Ability to read and understand mechanical and electrical drawings as it applies to researching replacement parts and service questions
• Strong product and service knowledge

We Offer

• A role in an innovative, growing company with a strong global presence.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Culture that promotes work life balance.

Locations Caljan Inc. (US)