Call Center Associate

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. SUMMARY The Customer Service Associate will be responsible for assisting citizens in the walk-in center and call center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Exhibit a positive and professional attitude at all times.

Perform responsibilities efficiently and effectively.

Maintain departmental standards.

Process cash, checks and/or credit card transactions.

Reconcile and balance monetary transactions after each tour.

Complete/balance all daily reconciliation logs.

Update citizen information to record transactions.

Perform research of citizen’s plates/tickets.

Forward escalation situations on behalf of citizens to customer care department/client(s).

Schedule hearings for citizens.

Respond to inquiries regarding all clients.

Perform with high level of accuracy.

Able to perform multiple tasks within the department.

Must maintain a high level of confidentiality, informational accuracy, and production.

Other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent communications skills with the ability to speak clearly and accurately respond to citizens.

Ability of effectively communicate in a courteous and professional manner.

Ability to learn and apply knowledge accordingly.

Must be reliable, on time and in attendance on a daily basis. High school diploma or general education degree (GED) 1-2 years of experience in Customer Service

Ability to read, write, and speak English and/or Spanish

Ability to add, subtracts, multiply and divide

Sitting and/or standing for long periods

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.