Customer Service Specialist Healthcare & Pharmacy Support (Remote)

Job Description

Job Description

Seeking Customer Service Specialists within the Pharmaceutical/Healthcare Industry for a premier company dedicated to improving lives!

We have multiple call center-based roles opening in August/September with interviews occurring now!

$20.00 per hour

Paid Training Program: Monday–Friday between 8:00 AM and 5 PM CST
Schedule: After training, shifts could start anywhere between 9am and 2pm with no shift ending later than 10:00 PM CST

This TEMP-TO-HIRE opportunity allows you to provide high-quality customer support (inbound/outbound calls) within the pharmaceutical and healthcare industry, assisting callers such as pharmacies, healthcare providers, and health plan members—all from the comfort of your home!

*Some states may not be eligible for remote work*

Position Overview

You will play a vital role in supporting patients and healthcare professionals by handling inbound inquiries related to pharmacy benefits, medication access, and health plan services and programs.

You will:

• Deliver accurate, compassionate, and efficient service on every call

• Troubleshoot issues and provide solutions with a focus on first-call resolution

• Navigate multiple systems to access and document patient and prescription information

• Meet performance metrics while maintaining high-quality service standards

• Clearly and thoroughly document all interactions

Skills & Qualifications

• Proficiency in Microsoft Office

• Typing speed of at least 40 WPM

• 2+ years of customer service experience preferred (healthcare or call center experience a plus)

• Ability to quickly learn and retain large amounts of detailed information

• Strong communication skills and a patient-focused mindset

Requirements

• High School Diploma or equivalent required

• Ability to pass a pre-employment background check and drug screen

• Must pass internet speed test via Ethernet connection

What We Offer

• Great benefits from Day 1, including PTO

• Weekly pay

• Opportunity to grow within the healthcare/pharmaceutical services field

About Us: Celerity Staffing is a 100% locally owned staffing agency with seven locations throughout Wisconsin. We are committed to respect, collaboration, quality, and professionalism, with a strong focus on making a positive impact in our communities. We value the unique strengths each individual brings to our team.

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