Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Specialist - Outreach

HealthMark Group

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: A collaborative and supportive work environment that values your ideas Opportunities for professional development and career advancement Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice The chance to make an impact in the health information field every day Join us in shaping the future of release of information! Key Points: Requestor Support Ensure HealthMark is providing excellent customer service by being client focused. Daily Roles and Responsibilities: Monitor the company emails, faxes, and chat line as assigned. Provide detailed information while assisting requestors with status of requests for medical records. Field emails or faxes to the appropriate departments. Ensure notes are accurate and detailed. All actions require a note in Med-Release. Making sure we provide detailed information to clients, patients and requestors. Have an overview of all HealthMark- Group departments’ roles and responsibilities. Know the proper use and understanding of statuses. Fax and/or email records securely to requestors when requested. Assist requestors and patients on how to submit a request online or by fax. Assist requestors on how to download medical records through Med-Release. Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox Qualifications: Excellent communication skills, strong analytical and problem-solving skills Type 35+ WPM Excellent communication skills, strong analytical and problem-solving skills Ability to multi-task, prioritize duties, and have strong time management skills Proficient computer skills with software applications such as Microsoft Office Maintain a positive, empathetic, and professional attitude toward customers always High school diploma or GED required Previous Medical Records Experience – Knowledge of HIPAA preferred but not required Qualities that the candidate for this position should include: Fast learner, Ability to adapt to change/ flexibility a must Self-motivated and able to work independently - Quick worker - Someone who strives to do more Dependable Candidate must maintain a high level of business integrity and diligence Passionate about people and be able to show patient empathy is a must Team player Positive attitude Job Type: Full-time Schedule: 8-hour shift – Typically 8:00am – 5:00pm Monday to Friday Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. #J-18808-Ljbffr

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist - Outreach in New York, NY vacancy
  •  ...Customer Service Representative Confidential Gloucester, New Jersey, United States About this position Customer Service Representative – Community...  ...to assist with community events and public-facing outreach efforts. This role combines customer interaction with event support... 
    Outreach
    Weekly pay

    Confidential

    New York, NY
    3 days ago
  •  ...outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is...  ...with our business growing 8x as enterprise customers across industries adopt our category, AI...  ...engage with decision-makers, tailoring outreach to address key business needs and pain... 
    Outreach

    Outset

    New York, NY
    3 days ago
  •  ...ChatGPT, Claude) for research, signal-spotting, and personalized outreach ~ Process-oriented and data-driven with a proven track record...  ...synthesize and explain complex concepts in a simple way ~ A customer-centric and results-oriented mindset ~ Have a can-do attitude... 
    Outreach
    Work at office
    Work from home
    Flexible hours

    Teleskope

    New York, NY
    a month ago
  •  ...Job Title: Member Success Specialist - Medicaid & MLTC Location:...  ...Client is looking for a Customer Success Specialist who will support...  ...communication skills, customer service experience, and the ability...  ...within the network. Maintain outreach and retention goals through... 
    Outreach
    Shift work

    Integrated Resources

    New York, NY
    3 days ago
  •  ...fast-growing management consulting firm is hiring a Client Services Specialist to support executive leadership and help build strong, long-...  ...Supporting long-term revenue growth Consistent high-quality outreach Scaling the company through repeatable processes Key Responsibilities... 
    Outreach
    Shift work

    Virtual Teammate

    New York, NY
    3 days ago
  •  ...their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than...  ...customers Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their... 
    Outreach

    OP Management

    New York, NY
    8 hours ago
  • $67k

     ...processes Conduct cold calls, personalized outreach via email and LinkedIn Research and source your...  ...with the industry or the specific product/service being sold allows the candidate to quickly understand customer needs, ask relevant questions, and engage in more... 
    Outreach
    Summer holiday
    Remote work
    Flexible hours

    quantilope

    New York, NY
    2 days ago
  •  ...opportunities, engaging prospective clients, and setting the stage for successful partnerships with our digital services. Key Responsibilities Conduct outbound outreach through calls, emails, and other channels to generate new interest Respond to inbound inquiries and... 
    Outreach

    BuzzTech Media

    New York, NY
    8 hours ago
  •  ...Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible...  ...DCWP Licensing Division is seeking a Customer Service Representative to provide high-...  ...correspondence. Assist applicants with outreach to other city agencies and interagency communication... 
    Outreach
    Permanent employment
    Remote work
    2 days per week

    JobPath

    New York, NY
    22 hours ago
  •  ...The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that...  ...transactions and credit cards that are about to expire. Outreach to donors on fundraising matters and demographic information... 
    Outreach
    Temporary work

    Hadassah Women's Zionist Organization of America

    New York, NY
    4 days ago
  • $2,500 per month

     ...CARE Workforce Solutions is seeking a motivated Appointment Setter to conduct outreach to private medical and dental practices. This commission-based, part-time remote role offers flexible hours and the potential to earn $2,500 for every 10 employees onboarded via your... 
    Outreach
    Part time
    Private practice
    Remote work
    Flexible hours

    Care Workforce Solutions

    New York, NY
    3 days ago
  • $48k - $50k

     ...local labor market demand. Conduct employer outreach by phone, email, and in person to...  ...needs, and promote available workforce services. Develop and maintain a pipeline of business...  ...Marketing and sales experience preferred. Customer service experience, strong presentation... 
    Outreach
    Work at office
    Local area
    Flexible hours

    Educational Data Systems Inc

    New York, NY
    1 day ago
  • $35k - $55k

     ...Customer Retention Specialist - State Farm Agent Team Member Full Time, Lafayette, NJ 07848 About the Role...  ...growth. This position focuses on outreach, policy renewals, and relationship maintenance...  .... Previous experience in customer service or account management preferred. Must... 
    Outreach
    Full time
    Work at office

    Glennajones

    New York, NY
    8 hours ago
  • $250k

     ...Client Acquisition Specialist – Base Pay + Commission | $250K+ Total...  ...assigned areas (door-to-door outreach) Generate qualified leads and...  ...communicate the value of our services to potential clients Track your...  ...and stay consistent Sales or customer‑facing experience is a plus (... 
    Outreach
    Flexible hours
    Day shift

    Velaz Solar

    New York, NY
    3 days ago
  • $42k

     ...high quantity of qualified sales opportunities. · Research customers, identify decision makers, and educate prospects. · Learn...  ...Proficiency in sales tools such as SalesForce.com, SalesLoft, Outreach, ZoomInfo, LinkedIn, and more · An inclusive, and collaborative... 
    Outreach
    Work at office
    Local area
    Remote work

    Revgen

    New York, NY
    15 days ago
  • $3,000 - $5,000 per month

     ...and are building a long-term core sales team , not short-term freelancers. What You’ll Be Doing Calling warm inbound leads (no cold outreach) Running short qualification conversations Booking qualified prospects onto a closer’s calendar Following clear KPIs focused on... 
    Outreach
    Temporary work
    For contractors
    Freelance
    Remote work

    BullRun Solution LLC

    New York, NY
    3 days ago
  •  ...Overview The Customer Service Representative Administrator will oversee the administrative duties related to the customer service process....  ...respective case timely with appropriate notifications. Handle outreach emails/calls to clients to obtain necessary information and/or... 
    Outreach
    Work from home

    Dane Street

    New York, NY
    2 days ago
  •  ...We’re seeking a Customer Growth Representative to connect with small and mid-sized businesses and guide them through onboarding for POS systems and payment solutions. This role centers on outreach, relationship-building, and helping business owners adopt tools that... 
    Outreach
    Full time
    Remote work
    Flexible hours

    FBSPL

    New York, NY
    3 days ago
  •  ...opportunities for Account Executives. This role will be primarily focused around researching target accounts in your territory and performing outreach through emails, calls, and social media. As a Sales Development Representative, you should showcase excellent communication and... 
    Outreach

    Bitwave

    New York, NY
    a month ago
  •  ...enough grit, dedication, and a growth mindset. Areas you'll cover include: Prospect and qualify leads Run multi-channel outreach Book meetings for the sales team Work within a modern CRM ecosystem You will work closely with: ~ Founder/CEO, Sales, Marketing... 
    Outreach

    LocateAI

    New York, NY
    4 days ago
  •  ...a junior, high-impact role focused on outbound prospecting and pipeline generation. The ideal candidate is comfortable with cold outreach and thrives in a quota-driven environment. Key Responsibilities Conduct high-volume outbound prospecting through cold calls,... 
    Outreach

    Legalist

    New York, NY
    6 days ago
  •  ...Client Advisor delivers best-in-class client service while achieving individual sales goals....  ...and international client base through outreach, appointment setting, and consistent...  ...and follow-through Provide outstanding customer service in person, by phone, and through... 
    Outreach
    Local area
    Night shift

    Brobston Group LLC

    New York, NY
    2 days ago
  •  ...relationships with new and existing clients, becoming their trusted advisor. Expand and nurture a strong client portfolio through strategic outreach, referrals, and personalized follow-ups. Utilize CRM tools and data-driven insights to engage, track, and retain clientele. Serve... 
    Outreach

    BVLGARI

    New York, NY
    4 days ago
  •  ...Customer Success Specialist Seeking Customer Success Specialists to serve as the first point of contact for customer service and member retention support. This role is responsible for assisting...  ...improvements Meeting daily outreach and retention goals Maintaining... 
    Outreach
    Contract work

    Phaxis

    New York, NY
    5 days ago
  •  ...to be the tip of the spear for our sales team. You'll be the first voice prospects hear from Varos researching accounts, crafting outreach, booking meetings, and setting our Strategic Accounts team up for success. This isn't a "smile and dial" role. You'll be reaching... 
    Outreach

    Varos

    New York, NY
    5 days ago
  • $37 per hour

     ...Simulate outbound sales calls with prospective customers to generate realistic AI training data. Demonstrate strong rapport-building,...  ...and evaluation. Contribute to the creation and refinement of outreach scripts, prompts, and messaging frameworks. Analyze AI-generated... 
    Outreach
    Remote work

    Crossing Hurdles

    New York, NY
    3 days ago
  •  ...possibilities Collaborate closely with Marketing and Account Executives to refine messaging, handoffs, and outreach strategies Capture and share customer feedback with the Product team, helping shape features and improvements based on real insights Own your pipeline... 
    Outreach

    Lio

    New York, NY
    2 days ago
  •  ...event/webinar attendees. Manage the daily lead list, prioritize outreach, and log all activity in Close CRM. Qualify prospects before...  ...setting, telemarketing, or inside sales (financial services a plus). ~ Strong phone presence and confidence speaking with... 
    Outreach
    Remote work
    Flexible hours

    Tax Brilliance Inc.

    New York, NY
    1 day ago
  •  ...every student in every school. We are looking for full time customer service, technology support and account management professionals who...  ...on potential clients and assisting our sales team with client outreach. RESPONSIBILITIES Have the big picture with in-depth understanding... 
    Outreach
    Full time
    Remote work

    6crickets Inc.

    New York, NY
    3 days ago
  •  ...contribute to the cybersecurity space. About the Role: Source new sales opportunities through outbound cold/warm calling, email outreach, social media, and marketing lead follow-up. Identify and engage key decision-makers within security and engineering teams.... 
    Outreach

    Kodem Security, Inc

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Specialist - Outreach. Be the first to apply!