Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Specialist - Outreach

HealthMark Group

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: A collaborative and supportive work environment that values your ideas Opportunities for professional development and career advancement Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice The chance to make an impact in the health information field every day Join us in shaping the future of release of information! Key Points: Requestor Support Ensure HealthMark is providing excellent customer service by being client focused. Daily Roles and Responsibilities: Monitor the company emails, faxes, and chat line as assigned. Provide detailed information while assisting requestors with status of requests for medical records. Field emails or faxes to the appropriate departments. Ensure notes are accurate and detailed. All actions require a note in Med-Release. Making sure we provide detailed information to clients, patients and requestors. Have an overview of all HealthMark- Group departments’ roles and responsibilities. Know the proper use and understanding of statuses. Fax and/or email records securely to requestors when requested. Assist requestors and patients on how to submit a request online or by fax. Assist requestors on how to download medical records through Med-Release. Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox Qualifications: Excellent communication skills, strong analytical and problem-solving skills Type 35+ WPM Excellent communication skills, strong analytical and problem-solving skills Ability to multi-task, prioritize duties, and have strong time management skills Proficient computer skills with software applications such as Microsoft Office Maintain a positive, empathetic, and professional attitude toward customers always High school diploma or GED required Previous Medical Records Experience – Knowledge of HIPAA preferred but not required Qualities that the candidate for this position should include: Fast learner, Ability to adapt to change/ flexibility a must Self-motivated and able to work independently - Quick worker - Someone who strives to do more Dependable Candidate must maintain a high level of business integrity and diligence Passionate about people and be able to show patient empathy is a must Team player Positive attitude Job Type: Full-time Schedule: 8-hour shift – Typically 8:00am – 5:00pm Monday to Friday Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. #J-18808-Ljbffr

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist - Outreach in New York, NY vacancy
  •  ...Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and...  ...their commitment to staying on brightwheel Test and pilot new outreach tactics to boost retention and increase the value customers get... 
    Outreach
    Remote work

    Brightwheel

    New York, NY
    2 days ago
  • $45k - $60k

     ...developing relationships with, potential customers and guiding prospective clients...  ...ensuring they understand the value of our services and how Toptal can support their goals....  ...will require researching clients before outreach and staying on top of industry trends and... 
    Outreach
    Base plus commission
    Temporary work
    Remote work
    Flexible hours

    Toptal

    New York, NY
    14 days ago
  • $80k - $90k

     ...Sales team in New York City. Your role will focus on managing the sales funnel for large global accounts and executing strategic outreach. The ideal candidate should have at least 2 years of experience, strong communication skills, and the ability to thrive in a fast-... 
    Outreach

    ATOMS Careers page

    New York, NY
    6 days ago
  • $120k - $150k

     ...carried a pipeline quota, knows how to research an account and write outreach that gets replies, and is ready to operate at a pace where...  ...when they're small, not the week they become a crisis. Customer-facing work gets priority, always: a prospect or partner gets same... 
    Outreach
    Weekend work

    Avante

    New York, NY
    1 day ago
  •  ...Customer Service Representative Confidential Gloucester, New Jersey, United States About this position Customer Service Representative – Community...  ...to assist with community events and public-facing outreach efforts. This role combines customer interaction with event support... 
    Outreach
    Weekly pay

    Confidential

    New York, NY
    2 days ago
  •  ...prospecting and lead qualification for B2B clients. Candidates should be resilient, passionate about cold calling, and adept at managing outreach in a fast-paced environment. The position requires a minimum of 120 outbound calls daily, alongside follow-up emails and... 
    Outreach

    Virtustant

    New York, NY
    3 days ago
  •  ...Job Title: Member Success Specialist - Medicaid & MLTC Location:...  ...Client is looking for a Customer Success Specialist who will support...  ...communication skills, customer service experience, and the ability...  ...within the network. Maintain outreach and retention goals through... 
    Outreach
    Shift work

    Integrated Resources

    New York, NY
    3 days ago
  •  ...fast-growing management consulting firm is hiring a Client Services Specialist to support executive leadership and help build strong, long-...  ...Supporting long-term revenue growth Consistent high-quality outreach Scaling the company through repeatable processes Key Responsibilities... 
    Outreach
    Shift work

    Virtual Teammate

    New York, NY
    2 days ago
  •  ...their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than...  ...customers Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their... 
    Outreach

    OP Management

    New York, NY
    4 days ago
  • $100k

    A leading AI startup in New York is seeking a Sales Development Representative to drive outreach and prospecting efforts. This role involves booking demos with decision-makers, attending industry events, and collaborating closely with the sales team. Ideal candidates will... 
    Outreach

    Espresso AI

    New York, NY
    4 days ago
  • A leading AI solutions provider in New York is seeking a Sales Development Representative to generate pipelines through proactive outreach. You will connect with technical leaders about how AI can enhance user onboarding and reduce support burdens. Ideal candidates will... 
    Outreach

    kapa.ai

    New York, NY
    2 days ago
  •  ...startups. You'll have the chance to work closely with experienced leadership in a collaborative environment, focusing on strategic outreach and lead qualification. This position offers a unique opportunity to connect with top industry leaders and explore exciting sales... 
    Outreach

    talentpluto

    New York, NY
    2 days ago
  •  ...Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible...  ...DCWP Licensing Division is seeking a Customer Service Representative to provide high-...  ...correspondence. Assist applicants with outreach to other city agencies and interagency communication... 
    Outreach
    Permanent employment
    Remote work
    2 days per week

    JobPath

    New York, NY
    8 hours ago
  •  ...opportunities, engaging prospective clients, and setting the stage for successful partnerships with our digital services. Key Responsibilities Conduct outbound outreach through calls, emails, and other channels to generate new interest Respond to inbound inquiries and... 
    Outreach

    BuzzTech Media

    New York, NY
    4 days ago
  •  ...motivated Sales Development Representative (SDR) based in New York City. You'll own outbound prospecting, using AI tools for research and outreach, and qualify inbound leads for Account Executives. This role offers the chance to transition into an AE position, contributing to... 
    Outreach

    Engini, Inc.

    New York, NY
    3 days ago
  •  ...The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that...  ...transactions and credit cards that are about to expire. Outreach to donors on fundraising matters and demographic information... 
    Outreach
    Temporary work

    Hadassah Women's Zionist Organization of America

    New York, NY
    3 days ago
  • $45 - $60 per hour

     ...stakeholders, and handing over well-qualified prospects to Account Executives. Generate qualified pipeline through targeted outbound outreach via phone, email, LinkedIn, and events. Research accounts and contacts to understand business context, compliance priorities,... 
    Outreach

    EQS Group AG

    New York, NY
    1 hour ago
  • A tech-driven company in New York is seeking a Sales Development Representative to initiate client outreach and enhance the lead generation process. The ideal candidate will have a solid understanding of the sales cycle, strong communication abilities, and demonstrate... 
    Outreach

    Shaped

    New York, NY
    1 day ago
  • Belkins is seeking a results-driven Sales Development Representative to manage campaigns and outreach. This remote role involves cold calling, handling replies, and reporting metrics. The ideal candidate has 2+ years in outbound sales, strong written and spoken English... 
    Outreach
    Remote job

    Belkins

    New York, NY
    4 days ago
  •  ...experience as an SDR, proven cold calling skills, and a strong ability to engage decision-makers. This position allows for high-volume outreach and CRM management. Join a supportive team with opportunities in various industries including SaaS and MarTech. #J-18808-Ljbffr... 
    Outreach
    Remote job

    Huzzle.com

    New York, NY
    2 days ago
  • $2,500 per month

     ...CARE Workforce Solutions is seeking a motivated Appointment Setter to conduct outreach to private medical and dental practices. This commission-based, part-time remote role offers flexible hours and the potential to earn $2,500 for every 10 employees onboarded via your... 
    Outreach
    Part time
    Private practice
    Remote work
    Flexible hours

    Care Workforce Solutions

    New York, NY
    2 days ago
  • $35k - $55k

     ...Customer Retention Specialist - State Farm Agent Team Member Full Time, Lafayette, NJ 07848 About the Role...  ...growth. This position focuses on outreach, policy renewals, and relationship maintenance...  .... Previous experience in customer service or account management preferred. Must... 
    Outreach
    Full time
    Work at office

    Glennajones

    New York, NY
    4 days ago
  • $250k

     ...Client Acquisition Specialist – Base Pay + Commission | $250K+ Total...  ...assigned areas (door-to-door outreach) Generate qualified leads and...  ...communicate the value of our services to potential clients Track your...  ...and stay consistent Sales or customer‑facing experience is a plus (... 
    Outreach
    Flexible hours
    Day shift

    Velaz Solar

    New York, NY
    2 days ago
  •  ...of Sales Development Reps, ensuring they meet monthly sales goals. This role involves creating prospecting content and scheduling outreach efforts. The ideal candidate should possess strong leadership skills, experience with various sales tools, and excellent communication... 
    Outreach

    Dormont Manufacturing Co

    New York, NY
    4 days ago
  • $48k - $50k

     ...local labor market demand. Conduct employer outreach by phone, email, and in person to...  ...needs, and promote available workforce services. Develop and maintain a pipeline of business...  ...Marketing and sales experience preferred. Customer service experience, strong presentation... 
    Outreach
    Work at office
    Local area
    Flexible hours

    Educational Data Systems Inc

    New York, NY
    19 hours ago
  •  ...Development Representatives (SDRs) for fully remote roles in solar energy sales. Candidates will identify and qualify potential customers, conduct outreach, and book appointments for senior sales representatives. Preferred candidates will have 1-3+ years of experience in sales... 
    Outreach
    Remote work

    Huzzle

    New York, NY
    2 days ago
  • $77k - $143k

     ...Territory Account Specialist This is a field-based and remote opportunity...  ...solutions that link customers to Novartis resources – all...  ...closely with Patient Specialty Services (PSS) to ensure seamless...  ...channel strategies to personalize outreach and engage customers across... 
    Outreach
    Local area
    Remote work
    Home office
    Visa sponsorship
    Relocation package

    Novartis

    Jersey City, NJ
    18 days ago
  • A leading recruitment firm is seeking a Sales Development Representative to connect with prospects through outbound calls and lead generation. In this full-time remote role, you will need to manage high call volumes and maintain a persuasive sales presence. Candidates should...
    Outreach
    Remote job
    Full time

    Huzzle

    New York, NY
    2 days ago
  • EllaOla is looking for a Sales Development Representative to increase awareness of their multivitamin line through cold outreach to healthcare providers. This virtual position emphasizes high call volume and effective communication. Ideal candidates will hold a Bachelor... 
    Outreach

    EllaOla

    New York, NY
    2 days ago
  • $50k - $60k

     ...a motivated Sales Development Representative to drive engagement with K-12 customers across the United States. This role focuses on generating new business opportunities through various outreach strategies and maintaining records of activities in Salesforce. The successful... 
    Outreach

    TPR Education, LLC

    New York, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Specialist - Outreach. Be the first to apply!