IT Service Desk Technician

Infleqtion It Service Desk Technician

Infleqtion is a global quantum technology company solving the world's most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables "quantum everywhere" through our ecosystem of devices and platforms.

Infleqtion has 6 office locations, operating out of Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role which will be located in our Louisville, CO office.

Infleqtion is seeking a reliable and customer-focused IT Service Desk Technician to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.

Key Responsibilities

• Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
• Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
• Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
• Support common business applications and collaboration tools
• Escalate complex or unresolved issues to Tier 2/3 support teams as needed
• Follow established procedures for incident, request, and change management aligned with ITIL best practices
• Maintain and contribute to knowledge base articles and documentation
• Assist with onboarding/offboarding processes, including equipment provisioning and account setup
• Ensure a high level of customer satisfaction through clear communication and timely follow-up