Senior IT Specialist

Headquartered in Louisville, Colorado, FlackTek™ has delivered advanced materials processing solutions since 1996. We specialize in high-speed, bladeless centrifugal mixing technology — providing industry-leading performance across every stage of development, from R&D to full-scale production. Since 2019, we’ve designed and manufactured our systems and accessories in our state-of-the-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components. The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour. With new facilities in Germany and Italy, along with a growing global partner network, FlackTek supports customers worldwide. What truly sets us apart, however, is our service. From initial demonstrations and model selection to implementation, in-depth training, technical support, and on-site maintenance, our team is committed to your success at every step. Whether you’re solving complex formulation challenges or scaling production, FlackTek delivers performance and support that goes far Beyond Mixing™. POSITION SNAPSHOT In this role you will serve as the technical owner of FlackTek’s IT infrastructure and cybersecurity environment, ensuring the stability, security, and continuous improvement of all core systems supporting corporate and manufacturing operations. You will act as the highest level of technical escalation, lead IT initiatives, and drive infrastructure strategy while maintaining reliable and secure systems across the organization. This role combines hands‑on technical execution with strategic oversight, supporting both end users and enterprise‑wide systems. You will also be responsible for building, maturing, and scaling the IT function by establishing standards, improving processes, and developing the foundation for a high‑performing IT department aligned with company growth. You will play a critical role in safeguarding company data, optimizing performance, and enabling operational success. This role reports to the: Director of Operations PRIMARY OUTCOMES System uptime for business‑critical infrastructure = 99.9% Mean time to resolution for IT incidents = defined SLA targets Successful completion of IT projects on time and within scope = 95% Endpoint security compliance rate = 98% Patch management completion rate within defined windows = 95% User satisfaction score for IT support = 90% Zero critical security incidents resulting from preventable vulnerabilities CORE RESPONSIBILITIES Provide first‑contact technical support via phone, email, and in‑person Troubleshoot hardware, software, and network issues Develop and maintain IT documentation, standards, and knowledge base Manage identity lifecycle including onboarding and offboarding processes Support system updates, patching, and routine maintenance Lead cross‑functional IT projects from planning through execution Present infrastructure, security, and system updates to leadership Implement and improve network, server, and cloud architecture Manage network segmentation between corporate and manufacturing systems Oversee lifecycle management of hardware, software, and infrastructure assets Maintain disaster recovery and backup systems aligned with company standards Execute patch management and system hardening initiatives Ensure uptime and performance of all business‑critical systems Implement and manage MFA, conditional access, and identity governance Monitor EDR systems and respond to security alerts Conduct risk assessments and vulnerability remediation efforts Administer Active Directory including permissions, policies, and auditing Manage Microsoft 365 including Exchange, Teams, SharePoint, and Entra ID Support Google Workspace administration and integrations Maintain ERP and MRP system functionality and integrations Handle account management including password resets and access requests REQUIREMENTS MINIMUM QUALIFICATIONS Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred or equivalent practical experience Experience: 12+ years of progressive IT infrastructure experience Demonstrated experience designing and maintaining enterprise systems Experience supporting manufacturing or industrial environments preferred Experience leading enterprise system migrations with controlled execution Technical Skills: Advanced Active Directory and Entra ID administration Microsoft 365 tenant administration and security configuration Network configuration including TCP/IP, DNS, DHCP, VLANs, and firewall management Endpoint security, vulnerability management, backup, and disaster recovery planning Experience with virtualization platforms and cloud infrastructure Strong troubleshooting, communication, and project management skills PREFERRED QUALIFICATIONS Preferred Experience: ERP or MRP system administration experience Experience working within manufacturing environments Preferred Skills: Experience with ticketing systems such as Autotask, ServiceNow, Jira, or Zendesk Advanced administration across Microsoft 365 and Google Workspace Strong customer service mindset with professionalism and patience Expertise in endpoint security tools and best practices SUCCESS COMPETENCIES & FUNDAMENTALS DELIVER RESULTS: While effort is important, people expect results. Follow‑up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results. FIND A WAY: Take personal responsibility for making things happen. Respond to every situation by looking for how it can be done rather than why it cannot. Be resourceful, show initiative, and see issues through to completion. BE RELENTLESS ABOUT IMPROVEMENT: Regularly evaluate how work is done to find ways to improve. Do not accept the status quo and continuously seek better, faster, and more efficient solutions. GET THE FACTS: Gather complete and accurate information before making decisions. Ask questions, dig deeper, and ensure a full understanding before acting. BE VIGILANT ABOUT CONFIDENTIALITY: Protect sensitive company and customer information by maintaining strict confidentiality and safeguarding how data is used and shared. WORK LOCATION, SCHEDULE & TRAVEL Role Type: Full Time - Exempt Location: Onsite, in person in Louisville, CO Schedule: Monday-Friday, 8am - 5pm Travel: Up to 10% (domestic) COMPENSATION & BENEFITS Compensation: Annual Base Salary Range: $90,000 - $120,000 Health Benefits: Optional health, dental, and vision insurance plus company-paid virtual and in-person primary care via Nice Healthcare Short- and long-term disability and accidental death and dismemberment insurance Company Benefits: 401(k) Plan with Employer Match Employee Stock Purchase Plan (ESPP) with company discount 9 annual company-paid holidays 2 weeks of Paid Time Off (PTO) accrued in first year, and 48 hrs of sick time per year Employee Assistance Plan (EAP) Company-sponsored events & outings Weekly work-sponsored team lunch stipend Optional 9/80 work schedule (eligible after 90‑day probationary period) All employment offers are contingent upon successful completion of FlackTek’s pre-employment screening process, including a background investigation, pre-employment drug screening, and verification of eligibility to work in the United States. Employment with FlackTek is at‑will. No manager, supervisor, or Human Resources representative has the authority to enter into any agreement for employment for a specified period of time or to make any agreement inconsistent with at‑will employment. FlackTek anticipates the application window for this position will close approximately 30 days from the date the notice was posted. However, candidate flow and business needs may require the company to shorten or extend the application window. #J-18808-Ljbffr