It Support Specialist

Position Overview We are seeking a part‑time, onsite Tier 1 IT Support Specialist to serve as the primary point of contact for local IT support in a growing, fast‑paced fintech environment. Based in Boulder, CO, this individual will play a critical role in maintaining seamless IT operations as support responsibilities transition from a closing office location. The role supports approximately 30 onsite employees and contributes to the broader U.S. workforce of around 200 users. This position is ideal for someone who thrives in a hands‑on, customer‑facing environment and is comfortable operating autonomously as the sole onsite IT presence. Key Responsibilities Act as the first line of IT support for tickets, walk‑ups, and remote user requests Troubleshoot hardware, software, and user access issues across multiple platforms Provide primary support for MacOS environments, with additional support for Windows and Chromebooks Manage user accounts and permissions using Entra ID and Google Workspace Support onboarding and offboarding processes, including device provisioning and access setup Troubleshoot printers, Wi‑Fi connectivity, VPN access, and basic network issues Manage and maintain endpoints using Microsoft Intune or equivalent MDM tools Document support activities and resolutions within the ticketing system (e.g., Jira Service Management) Escalate complex technical issues to appropriate teams when necessary Required Qualifications (Must Have Skills) Experience providing Tier 1 Help Desk or Desktop Support Strong troubleshooting skills across hardware, endpoints, and operating systems Hands‑on experience supporting MacOS environments (primary focus) Working knowledge of Windows OS support Familiarity with basic networking concepts (Wi‑Fi, VPN, DNS) Experience with printer and peripheral support User account provisioning and access management experience Endpoint/device management experience (Microsoft Intune or similar tools) Excellent communication and strong customer service mindset Preferred Qualifications Experience with Microsoft Entra ID (Azure AD) and Google Workspace administration Experience with Jira Service Management or similar ticketing platforms Knowledge base documentation experience Familiarity with collaboration tools such as Slack CompTIA A+ or Network+ certifications (or equivalent experience) Project Impact & Key Initiatives Office Transition Support: Play a key role in stabilizing IT operations during the transition from a closing office, ensuring uninterrupted support End‑User Productivity: Provide hands‑on, responsive IT support to minimize downtime and improve employee experience Onsite IT Ownership: Establish a strong onsite IT presence in Boulder, acting as the go‑to resource for all technical needs Modern Tool Adoption: Support and optimize enterprise tools such as Intune, Entra ID, and Google Workspace Scalable Support Model: Contribute to a broader IT support strategy that effectively serves both onsite and remote employees Work Environment Fully onsite role based in Boulder, CO Supports approximately 30 onsite users and a broader U.S. workforce Flexible part‑time schedule (20 hours per week) within standard business hours Startup‑style environment requiring adaptability and self‑sufficiency May involve light physical tasks, including equipment setup and movement Job Type & Location This is a Contract position based out of Boulder, CO. Pay and Benefits The pay range for this position is $20.00 – $29.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr