IT Service Desk Analyst II - Tier 2 Support & On-Call
$58.49k - $93.58kROLE
Role, Inc. in Towson, Maryland, is seeking a skilled IT Support professional to deliver Tier 1 and Tier 2 support for various technical issues. The role involves troubleshooting, assisting clients with technology, and providing support via phone, email, and remote assistance. Qualified candidates should have an Associates Degree and 3 years of experience in a Technical Support setting, alongside skills in Windows operating systems and customer service. Pay ranges from $58,488.99 to $93,582.39 depending on qualifications. #J-18808-Ljbffr ROLE
- ...Computer Operator II Koniag IT Systems, LLC (KITS), a Koniag Government Services (KGS) company, is seeking a... ...Computer Operator II to support KITS and our government... ...work Monday-Friday, 6am-2:30pm daily. (Hours may... ...@koniag-gs.com or by calling (***) ***-**** to request...SuggestedLocal areaMonday to FridayFlexible hours
- ...assignment for Help Desk Support Technician (REMOTE).... ...tickets for all problems called into the Technology... ...activities in the service desk software system... ...5,000.00-$65,000.00 2 months ago Fort... .../ Helpdesk II Support Helpdesk Technician - Tier V - TS/SCI w. Polygraph...SuggestedFull timeContract workWork at officeImmediate startRemote workNight shiftAfternoon shift
- ...growth. The Technical Support Analyst I will report to... ...customer service. Responsibilities... ...incoming support calls. Research, analyze... ...escalated from lower-tiered support. Support lower... ...understanding of IT concepts including... ...a technical help desk environment. Strong...SuggestedTemporary workWork at officeRemote workWork from homeFlexible hoursShift workNight shiftWeekend work
- ...Senior Help Desk Technician II Employment Type: Full Time CGS seeks a Senior Help... ...fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior... ...required information for all IT-related tickets utilizing ITIL...SuggestedFull timeFor contractorsWork at officeRemote workFlexible hours
- ...We are seeking a qualified individual or company to provide on-call IT support for our office in Honolulu, Hawaii. The person (or company)... ...preferred. Experience: ~1–3+ years of experience in help desk, IT support, or computer technician roles. Technical...SuggestedFor contractorsWork at officeRemote work
$35 - $40 per hour
...engineering, administrative support, management... ..., and enrollment services. As a veteran-... ...project management, IT consulting, process... ...Title: Service Desk Technician Location... ...service desk calls and log all request... ...experience providing tier I & II IT support in a...For contractorsRemote work- ...Service Desk Technician Position Description The Help Desk... ...provides front-line technical support to Client staff by... ...Answer incoming service desk calls, log all requests in the IT Service Desk system (currently... ...Providing Tier I & II IT Support to customers in...For contractorsRemote work
$48k - $63k
...an exciting opportunity to support a vibrant educational... ...cybersecurity initiatives, cloud services, infrastructure and user... ...:Technical SupportProvide Tier 1 and Tier 2 technical support for... ...:Experience working in an IT support, help desk, or technical support environment...Full time- ...had people on the team for 2-3+ years) W2 Must Haves: 1-2+ years of IT experience Experience... ...work with ITSM tools and service desk knowledge Pluses: Experience... ...ensure a high level of support for clients and visitors.... ...from 8‑5 with once a month on call. #J-18808-Ljbffr...Long term contractPermanent employmentFull timeRemote workMonday to Friday
- ...Product Development, IT Outsourcing and... ...knowledge, administration service offering expertise... ...Position: Helpdesk Analyst Duration: 1+ year Prefer Tier 1 Help Desk experience using MS... ...:None required, 2 years relevant... ...improving data quality. Supports project personal in...Worldwide
$71k - $89k
...client in Harrisburg, PA. The role provides IT and technical support for public sector transportation agency... .../Technicians. Be available for on‑call support during infrequent off‑hour periods... ...needed. Qualifications & Experience 2–5 years of experience in a related field...Temporary workWork at office$60k - $70k
...000.00/yr Helpdesk Analyst (Full-Time, Onsite... ...opportunity for a junior IT professional —... ...of experience in IT support, preferably from... ...Analyst , you’ll provide Tier I IT support across... ...IT operations and service delivery... ...field (preferred) 2+ years of IT/desktop...Full time$21 per hour
...Job Title Help Desk Technician Education... ...President - Professional Services Line of Business Subsidiary... ...provides professional customer support while documenting and... ...to handle inbound calls and support requests throughout... ...incidents to Level 2 support when necessary...Hourly payFull timeContract workWork at officeShift work- ...Description The Advanced Technical Support Specialist delivers world‑... ..., KPI tracking, and service optimization strategies. Research... ...customer communications through calls, meetings, chat, and collaboration... ...support role, with a minimum of 2 years supporting enterprise...Local areaRemote work
- ...Tuknik Government Services, a Koniag Government Services company, is... ...Customer Service Representative to support TGS and our government... ...time off, and more. Work in a Call Center environment, providing... ...escalate to incident (level 2). Follow-up with customers...For contractorsWork at officeLocal areaRemote workFlexible hours
$45k - $64.52k
...ensure continuity of operations and customer service. Reviews work performed by staff to ensure... ..., procedural compliance, and staff support. Other duties as assigned. Examples of Other... ...scheduled for four (4) full work days plus two (2) hours each week. Health Insurance...Full timeContract workPart timeWork experience placementWork at officeRemote workFlexible hours$60k - $70k
...analytical testing services to clients across... ...agroscience CRO services. It is also one of the... ...sciences and for supporting clinical studies.... ...a Second Level / Tier 2 position where... ...of Service Desk calls. Support one or more... ...HDI Support Center Analyst Certification (or...Full timeLocal areaRemote workMonday to Friday2 days per week- ...distributor in the building automation industry is seeking a Technical Support Specialist to join their team in the Baltimore market. This... ....com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or...Hourly payFor contractorsLocal area
- ...with us by becoming an Associate Technical Support Engineer. At CompuGroup Medical we have... ...using CGM proprietary products by answering calls for technical support. Respond to customer... ...Your Qualification Associate’s Degree or 2 years Call Center/Customer Support experience...Flexible hours
- ...Position - Technical Business Analyst Location - Owings Mills MD Duration - 12 Months+ Rate - DOE Interview: Zoom call with Manager + 2 members from his team US Citizens and those authorized to work in the U.S are encouraged to apply. We are...
- ...Koniag IT Systems, LLC (KITS), a Koniag Government Services (KGS) company, is seeking a Computer Operator I to support KITS and our government customer in Baltimore... ...work Monday-Friday, 6am-2:30pm daily. (Hours may... ...@koniag-gs.com or by calling (***) ***-**** to request...Hourly payLocal areaImmediate startMonday to FridayFlexible hours
- ...Computer Operator III Koniag IT Systems, LLC (KITS), a Koniag Government Services (KGS) company, is seeking... ...Computer Operator III to support KITS and our government... ...work Monday-Friday, 6am-2:30pm daily. (Hours may... ...@koniag-gs.com or by calling (***) ***-**** to request accommodations...Local areaImmediate startMonday to FridayFlexible hours
$20 - $25 per hour
...Desktop Support Specialist Job Overview: Pay Range: $20hr... ...and resolve incidents and service requests. Support remote... ...And Experience: ~2–3+ years of experience in service desk, desktop support, or technical... ...support or technical call center environments. ~ Proficiency...Work at officeRemote work- ...American Technology Services (ATS) started in 1994 with the... ...providing high-quality managed IT services, network support, and cybersecurity... ...proactive and customer-focused Desk Support Technician II to join our dynamic IT... .... Participate in on-call rotation as required. Additional...Work experience placementWork at office
$35k - $49k
....00 - $49,000.00 / Year Job Category IT Support Employee Type Full-Time Non-Exempt Required... ...of providing optimum customer service to a wide variety of users through professional... ...working in or supporting a call center or help desk environment MCP and/or A+ Certifications...Full timeWork at officeRemote work- ...on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project... ...and a hybrid work schedule with remote and onsite work. - Two (2) or more years of experience directly programming or coding in...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
- ...Technical Analyst • We are looking for a technical analyst with experience... ...working day to day technical support issues. The ability to follow... ...tickets outside of the on-call cycle. • A background in... ...system alerts. • Restoration of services and applications from...
- A staffing agency is seeking a Help Desk Support Analyst to provide technical support in a fully remote role. The position requires strong troubleshooting... ...procedures. Candidates should have experience in a Help Desk Call Center, as well as familiarity with Active Directory,...Work at officeRemote workDay shift
- ...Summary Responsible for providing technical support to LifeBridge Health's end‑user community... ...outstanding technical and customer service to end users. Utilizes personal and leadership... ...knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a...
$75k - $85k
...Image Engineering is seeking an IT Support Technician to join our team... ...Prioritize and resolve help desk tickets through the company's... ...Coordinate with external vendors, service providers, and support... ...support experience ~ Minimum of 2 years of experience managing...Permanent employmentFull timeTemporary workWork experience placementFor subcontractorWork at officeLocal areaRemote workFlexible hours
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