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IT Service Desk Analyst II - Tier 2 Support & On-Call

$58.49k - $93.58k

ROLE

Role, Inc. in Towson, Maryland, is seeking a skilled IT Support professional to deliver Tier 1 and Tier 2 support for various technical issues. The role involves troubleshooting, assisting clients with technology, and providing support via phone, email, and remote assistance. Qualified candidates should have an Associates Degree and 3 years of experience in a Technical Support setting, alongside skills in Windows operating systems and customer service. Pay ranges from $58,488.99 to $93,582.39 depending on qualifications. #J-18808-Ljbffr ROLE

Vacancy posted 2 days ago
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