IT Service Desk Analyst II - Tier 2 Support & On-Call
$58.49k - $93.58kROLE
Role, Inc. in Towson, Maryland, is seeking a skilled IT Support professional to deliver Tier 1 and Tier 2 support for various technical issues. The role involves troubleshooting, assisting clients with technology, and providing support via phone, email, and remote assistance. Qualified candidates should have an Associates Degree and 3 years of experience in a Technical Support setting, alongside skills in Windows operating systems and customer service. Pay ranges from $58,488.99 to $93,582.39 depending on qualifications. #J-18808-Ljbffr ROLE
$58.49k - $93.58k
...in accordance with IT service level agreements provides Tier 1 first level... ...email and remote support for the IT Service Desk. Additionally, provides... ...more complex Tier 2 support for all client... .... Support Tier I analyst in resolving and... ...IT Service Desk Call Center, ticket processing...SuggestedWork at officeLocal areaRemote workFlexible hoursNight shiftWeekend workAfternoon shift$58.49k - $93.58k
...in accordance with IT service level agreements, provide Tier 1 first‑level... ...email, and remote support for the IT Service Desk. Additionally, provide... ...more complex Tier 2 support for all client... .... Support Tier I analysts in resolving and... ...IT Service Desk Call Center, ticket processing...SuggestedWork at officeLocal areaRemote workNight shiftAfternoon shift$64k - $80k
...growth. The Technical Support Analyst I will report to... ...customer service. Our ideal candidate... ...incoming Support calls Research, analyze... ...escalated from lower-tiered support Support... ...understanding of IT concepts including... ...a technical help desk environment Alertus...SuggestedTemporary workWork experience placementWork at officeRemote workFlexible hoursShift workNight shiftWeekend work- ...assignment for Help Desk Support Technician (REMOTE).... ...tickets for all problems called into the Technology... ...activities in the service desk software system... ...5,000.00-$65,000.00 2 months ago Fort... ...Technographer / Helpdesk II Support Helpdesk Technician - Tier V - TS/SCI w....SuggestedFull timeContract workWork at officeImmediate startRemote workNight shiftAfternoon shift
$22 - $26 per hour
CARCHEX, located in Cockeysville, Maryland, is seeking an IT Help Desk Associate to provide first-level support. The successful candidate will assist employees,... ...6:00 PM. The candidate should be prepared to be on call for weekend shifts if necessary. #J-18808-Ljbffr...SuggestedHourly payFull timeWork at officeMonday to FridayShift workWeekend work- ...excellent customer service, and share an interest... ...company match, and support for professional... ...includes multi-site desk side and remote... ...tickets and phone calls from staff regarding... ...help desk system when it was not entered by... ...trouble; report to Tier 2 and Tier 3 support...Work at officeRemote work
- ...Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk... ...fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior... ...required information for all IT-related tickets utilizing ITIL...Full timeFor contractorsWork at officeRemote workFlexible hours
- Sharp Brains is seeking freelance EUC L1 / Smart Hands Support Engineers to deliver on-demand IT support at customer locations in Cockeysville, Maryland... ...able to work independently on-site. Availability for on-call assignments is preferred. A basic toolkit and own...FreelanceRemote work
$22 - $26 per hour
Carchex, LLC in Cockeysville, MD is seeking an IT Help Desk Associate to provide first-level support and daily assistance to employees. The position requires effective troubleshooting of hardware and software issues while maintaining documentation of user requests. Applicants...Hourly payFull timeWork at officeWeekend work$71k - $89k
...client in Harrisburg, PA. The role provides IT and technical support for public sector transportation agency... .../Technicians. Be available for on‑call support during infrequent off‑hour periods... ...needed. Qualifications & Experience 2–5 years of experience in a related field...Temporary workWork at office- ...Product Development, IT Outsourcing and... ...knowledge, administration service offering expertise... ...Position: Helpdesk Analyst Duration: 1+ year Prefer Tier 1 Help Desk experience using MS... ...:None required, 2 years relevant... ...improving data quality. Supports project personal in...Worldwide
$20 per hour
...Technician to provide phone support. The daily... ..., and resolving end user calls in a single point of contact help desk environment, and providing... ...1. Microsoft Outlook 2. Microsoft Word 3. Desksite... ...in Full-Stack Technology Services, Talent Services, and real...Contract workTemporary workWork at officeMonday to FridayShift work2 days per week$25 - $30 per hour
...for a talented Desktop Support Analyst . This is a 12+months... ...Support Provide Level 2 technical support for... ...in accordance with IT standards. Maintain... ...solutions. Incident & Service Request Management... ...after-hours support or on-call rotation for critical...Full timeContract workWork at officeLocal areaImmediate startRemote work- ...Position - Technical Business Analyst Location - Owings Mills MD Duration - 12 Months+ Rate - DOE Interview: Zoom call with Manager + 2 members from his team US Citizens and those authorized to work in the U.S are encouraged to apply. We are...
$35 - $40 per hour
...engineering, administrative support, management... ..., and enrollment services. As a veteran-... ...project management, IT consulting, process... ...Title: Service Desk Technician Location... ...service desk calls and log all request... ...experience providing tier I & II IT support in a...Full timeFor contractorsRemote work$125k - $147k
...a Technical Business Analyst. Position type: Contract... ...status updates, supporting creation of presentation... ...days a week; hybrid WFH 2 days a week. ~*No T&... ...One of the Largest IT Staffing Firms in the US... ...024) AWS Advanced Tier Services Partner with 100+ certifications...Contract workTemporary workWork experience placementLive outImmediate startWork from homeWorldwideFlexible hours2 days per week3 days per week$50k - $60k
Astera Cancer Care is seeking a Tech Analyst I to join its team in Owings Mills... ...role, you will provide critical support for end-user desktop incidents and service requests, ensuring a high-quality... ...requires participation in 24×7 on-call support. #J-18808-Ljbffr Astera Cancer...- ...with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the... ...CGM proprietary products by answering calls for technical support. Respond to customer... .... Your Qualification Associates Degree or 2 years Call Center/Customer Support experience...Flexible hours
- ...Call Center & Insurance Verification Representative The Dental Call Center & Insurance Verification... ...dental patients by providing exceptional customer service, appointment scheduling, and insurance verification support. This position is responsible for managing inbound...Work at office
- ...About American Technology Services LLC American... ...providing high-quality managed IT services, network support, and cybersecurity services... ...and customer-focused Desk Support Technician II to join our dynamic IT team... .... Participate in on-call rotation as required....Work experience placementWork at office
$66.5k - $80.5k
...June 26, 2026 PURPOSE OF POSITION The IT User Support Specialist is responsible for delivering... ...user technical support and operational IT services across the University System of... ...User Support & Service Delivery Provides Tier 1–2 technical support via ticketing systems...Work at officeFlexible hours3 days per week- A staffing agency is seeking a Help Desk Support Analyst to provide technical support in a fully remote role. The position requires strong troubleshooting... ...procedures. Candidates should have experience in a Help Desk Call Center, as well as familiarity with Active Directory,...Work at officeRemote workDay shift
- ...Technical Analyst • We are looking for a technical analyst with experience... ...working day to day technical support issues. The ability to follow... ...tickets outside of the on-call cycle. • A background in... ...system alerts. • Restoration of services and applications from...
- ...to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out...Local areaRelocationNight shift
$21.74 - $26.27 per hour
...and customer-oriented Technical Support Specialist to join our... ...knowledge with exceptional customer service. This is an excellent opportunity... ...to launch their career in IT and have a passion for technology... ...Science, or related field ~0-2 years experience in a Technical...Temporary workWork experience placementWork at office- ...Job Title Description of Work: Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys...
- ...contract term) to provide procurement support to the Office of Information... ...efficient and timely goods and services. This position will assist in... ...schedule (work remotely up to 2 days per week). Working fully... ...Infrastructure concepts. ~ Knowledge of IT purchasing for government...Contract workFor contractorsWork at officeLocal areaRemote work2 days per week
- ...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA'... ...Date: July 5, 2026 Fourth Cut-Off Date: August 2, 2026 Fifth Cut-Off Date: August 30, 2026 Closing...Work at office
$60k - $80k
...Whiting-Turner Contracting Company in Towson, MD is seeking a full-time Application Technician. This role involves providing technical support, delivering ERP software training, and collaborating with vendors to enhance business processes. The ideal candidate will possess...Full timeWork at office$120k - $140k
The HRIS Analyst is responsible for the ongoing support, configuration, and optimization of the Oracle HCM platform across the enterprise. This role requires... ...plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid...Full timeWork experience placementH1bFlexible hours
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