Keyholder

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Consistently achieves or exceeds monthly sales and KPI goals

- Actively develops new clients by finding new ways to enhance and develop business

- Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

- Effectively captures client data for connecting with clients and building relationships

- Completes outreach to connect with clients on a regular basis

- Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

- Upholds all brand values and relationship values

- Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

- Follows through and accomplishes multiple projects and store priorities in a timely manner

- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

- Demonstrates proper etiquette when communicating (i.E. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

- Acts as the manager on duty when scheduled, to support all business functions

- Ensures accuracy of all POS procedures

- Understands and performs all POS functions accurately, professionally and within Company guidelines

- Opens and closes the store - performing all tasks to Company standard and compliance

- Resolves client issues and requests in an efficient manner and with a sense of urgency

- Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

- Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

- Demonstrates high level of quality in work, attendance and appearance

- Actively contributes to non-selling activities and loss prevention initiatives

- Actively participates in Monthly Touch Bases

- Attends all required Store Meetings

- Maintains standards of store cleanliness and organization

- Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

- Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

- Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

- Assists to ensure accuracy of Company in store promotions and merchandise markdowns

- Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

- Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES:

- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

- Demonstrates high level of quality work, attendance and appearance

- Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

- Additional responsibilities assigned by supervisor related to your position/department

- Less than 20% travel may be required as necessary

- Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES

- This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

- Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

- Leadership

- Motivator

- Results Orientated

- Communication

- Client Focus

- Teamwork

- Optimistic

- Honest and Integrity

- Professionalism

- Adaptability

- Embraces Change

- Solutions orientated

- Thoroughness

- Organization

Education/Experience:

- 2 - 5 years retail sales experience

- Luxury experience preferred

- Exemplary selling and clienteling skills

- Computer skills: Word, Excel, Microsoft Outlook and POS systems